Joannah Darby
Mount Annan,Australia
Summary
Dynamic professional with extensive experience in managing multiple priorities to ensure operational efficiency. Recognized for exceptional communication and leadership skills, fostering team collaboration and driving performance results. Proven track record in mentoring new talent and enhancing employee engagement through effective guidance and support.
Overview
20
20
years of professional experience
Work History
Office Administrator
Ace Air And Auto Electrical
Narellan
10.2020 - 12.2024
- Managed customer accounts, including order entry, pricing updates, invoicing, payment collection.
- Assisted with monthly invoicing for clients and tracked payment status.
- Responsible for entering customer payments into the accounting software system.
- Managed office supplies inventory by ordering stock items when necessary.
- Performed data entry into booking systems to ensure accuracy of records.
- Organized and maintained detailed office filing systems.
- Created, maintained, and updated electronic filing systems.
- Prepared memos, letters, reports, presentations and other documents using Microsoft Office Suite.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
Customer Services/Deli Department
Coles
Camden/Narellan
08.2016 - 07.2020
- Greeted customers and provided customer service.
- Maintained high standards of customer service.
- Resolved customer service issues quickly and efficiently.
- Resolved escalated customer service issues as needed.
- Followed company guidelines for safe food handling procedures at all times.
- Performed basic cleaning
- Maintained accurate records of all merchandise received and distributed.
- Participated in staff meetings regarding health and safety policies.
- Attended regular staff meetings to discuss current initiatives.
Administration/receptionist
Serenade Leather
Revebsy
01.2019 - 10.2019
- Managed invoicing activities such as generating purchase orders or processing payments.
- Overseeing invoicing processes to ensure timely payments from customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Responded to customer inquiries via email in a timely manner.
- Assisted with filing and sorting documents.
- Organized and maintained detailed office filing systems.
- Ensured correct postage was affixed to all items before dispatching them for delivery.
Accounts and Administration
Darby Racing
Narellan
01.2015 - 01.2018
- Developed processes and procedures to streamline accounts payable operations.
- Processed invoices and coordinated payment with accounts payable department.
- Provided administrative support by answering phones or responding to emails.
- Responsible for data entry into various computer systems.
- Assisted with filing and sorting documents.
- Organized and maintained detailed office filing systems.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Children Service’s Trainer
Various RTO’S
All over Sydney
10.2010 - 01.2015
- Checked student assessments for accuracy and completeness of information before marking.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Monitored students' progress by assessing their work and providing feedback.
- Incorporated evidence-based instructional approaches into lesson planning when appropriate.
- Assessed student academic levels for appropriate lesson planning.
- Monitored student progress and provided feedback to teachers regarding individual student needs.
- Observed teaching methods and examined learning materials to determine areas needing improvement.
- Attended professional development workshops for continuing education.
- Helped implement Individualized Education Plans.
Children’s Service’s Trainer
Australian Careers and Business College
Liverpool
02.2010 - 06.2010
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Developed lesson plans and instructional materials to support student learning.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Implemented strategies for differentiating instruction based on student abilities.
- Conducted assessments to evaluate student progress and modify instruction accordingly.
- Incorporated evidence-based instructional approaches into lesson planning when appropriate.
- Assisted with the planning and implementation of individualized lesson plans.
Coordinator for Before and After School Care
Billy Bear Long daycare/vacate
Rosemedow
07.2008 - 09.2009
- Delegated work to staff, setting priorities and goals.
- Encouraged collaboration among peers through cooperative learning exercises.
- Involved parents and guardians in their child's educational development.
- Facilitated classroom discussions, games, and activities to promote active learning.
- Supported special education classrooms by implementing individualized education plans.
- Assisted in implementing Individual Education Plans.
- Attended professional development workshops for continuing education.
Childcare Teacher
Teddy’s Little Treasures
Green Valley
08.2006 - 06.2008
- Engaged in continuous professional development to stay current with early childhood education practices.
- Sparked creativity and imagination by helping children discover new things each day.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Introduced learning activities and imaginative play to teach children to explore.
- Conducted observations and assessments of children's progress and reported findings to parents and guardians.
- Engaged with children on individual basis to build positive, trusting relationships.
- Supported special needs children in completing daily tasks or assignments.
- Escorted children on outings and trips to promote enrichment and maintain safety.
Store Manager
Scotties Pty Ltd
Timor
08.2004 - 01.2006
- Created effective business plans to focus strategic decisions on long-term objectives.
- Identified opportunities for cost savings through waste reduction initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed orders to restock shelves.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of employee performance reviews.
- Identified needs of customers promptly and efficiently.
Education
Certificate IV - TAE
Plenty Training Sydney
01.2015
Workshop - Child Protection
International Childcare College
01.2013
Assessment- Process & Evidence - Professional Development Program for Trainers and Assessors
NSW Department of Education and Training
01.2010
Effective Assessor - Professional Development Workshop
NSW Department of Education and Training
01.2010
Diploma - children services
Thompson Education Direct
01.2009
Certificate IV - Training and Assessment
Grandville Tafe
01.2009
Managing Challenging Behaviours Certificate of Attendance Workshop -
Special Education & Disability Services
01.2008
Certificate III - Children Services
Campbelltown Tafe (Macarthur)
Campbelltown01.2006
Year 10 Certificate -
Magdalene Catholic High School
01.2003
Skills
- Effective Team Collaboration
- Accounts Receivable Management
- Accounts
- Database
- Spreadsheet Proficiency
- Accurate Data Entry
- Invoice Management
- Staff Roster Management
- Client liaison
- Autonomous Task Management
- Management
- Reliability
- Punctuality
- Customer Engagement
- Organizational skills
- Multitasking
- Expertise in Microsoft Office
- Strategic thinking
- Team collaboration
- Reporting and documenting
- Recruiting and interviewing
- Performance reviewing
- Workload management
Personal Information
Date of Birth: 10/28/87
Timeline
Office Administrator
Ace Air And Auto Electrical
10.2020 - 12.2024
Administration/receptionist
Serenade Leather
01.2019 - 10.2019
Customer Services/Deli Department
Coles
08.2016 - 07.2020
Accounts and Administration
Darby Racing
01.2015 - 01.2018
Children Service’s Trainer
Various RTO’S
10.2010 - 01.2015
Children’s Service’s Trainer
Australian Careers and Business College
02.2010 - 06.2010
Coordinator for Before and After School Care
Billy Bear Long daycare/vacate
07.2008 - 09.2009
Childcare Teacher
Teddy’s Little Treasures
08.2006 - 06.2008
Store Manager
Scotties Pty Ltd
08.2004 - 01.2006
Certificate IV - TAE
Plenty Training Sydney
Workshop - Child Protection
International Childcare College
Assessment- Process & Evidence - Professional Development Program for Trainers and Assessors
NSW Department of Education and Training
Effective Assessor - Professional Development Workshop
NSW Department of Education and Training
Diploma - children services
Thompson Education Direct
Certificate IV - Training and Assessment
Grandville Tafe
Managing Challenging Behaviours Certificate of Attendance Workshop -
Special Education & Disability Services
Certificate III - Children Services
Campbelltown Tafe (Macarthur)
Year 10 Certificate -
Magdalene Catholic High School
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