Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
Joanna (Jo) Prentice

Joanna (Jo) Prentice

Townsville

Summary

I have strong organisational skills, am adept at managing complex schedules and enhancing office efficiency. At Townsville Grammar School, I successfully coordinate events and maintain confidentiality while providing exceptional customer service and support to staff and families. I am proficient in the Microsoft Office suite, the School's internal database system, TASS, and am an effective communicator.

I am an organised professional, prepared for this role with a solid background in administrative support. Skilled at communicating with children, parents and staff alike and handling sensitive information with utmost confidentiality. I am known for excellent teamwork and adaptability. Most importantly, I love working with children and encouraging them in their day to day achievements.

Overview

23
23
years of professional experience
1
1
Certification

Work History

PA to the Head of Junior School

Townsville Grammar School
04.2009 - Current
  • Oversee the Head of Junior School's calendar and coordinate appointments.
  • Prepare correspondence on behalf of the Head of Junior School via email to staff, parents and the community.
  • Accurate and efficient typing skills, including advanced editorial skills.
  • Proficiency in the Microsoft Office suite, as well as the School’s internal database system - TASS
  • Enrolment enquiries, including organisation of interviews for prospective families.
  • Serve as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Provide first aid, including administration of medications to students.
  • Assist academic and non-teaching staff with administrative support.
  • Coordinate events and functions with attention to detail ensuring successful execution.
  • Maintain confidentiality and discretion while handling sensitive information regarding staff, parents and students.

Receptionist/Secretary to Principal

Nhulunbuy Christian School
01.2002 - 08.2005
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Compilation and distribution of the fortnightly newsletter.
  • Bank reconciliation.
  • Managed the sick bay, administering medication and first aid to students
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with families through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information.

Education

High School Diploma -

St Cuthbert's College
Auckland, New Zealand

Skills

  • Proficient in scheduling priorities
  • Strong organisational skills
  • Customer service
  • Dedicated work ethic

Accomplishments

My most important accomplishment is being a mother to three adult children. I also have 2.5 grandchildren and, along with my husband, take every opportunity to spend time with them. It is truly a privilege to be able to invest in the lives of young people and support them in their endeavours.

Certification

  • Cert 111 Business Administration, 2013

Interests

  • Pickleball
  • Volunteering
  • Reading
  • Cooking/Baking and experimenting with new recipes
  • Armchair sports fan (Tennis, Rugby, Cricket)


Timeline

PA to the Head of Junior School

Townsville Grammar School
04.2009 - Current

Receptionist/Secretary to Principal

Nhulunbuy Christian School
01.2002 - 08.2005

High School Diploma -

St Cuthbert's College
Joanna (Jo) Prentice