Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Anderson

Ingham,AU

Summary

Driven professional with proven expertise in customer service and safe food handling, honed at Majestic Cafe and Raine and Horne Ingham. Excelled in guest relations management and streamlined office operations, achieving significant improvements in client satisfaction and operational efficiency. Skilled in cash handling and fostering team collaboration, consistently delivering superior results. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

15
15
years of professional experience

Work History

Waitress

Majestic Cafe
10.2014 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Property Manager Office Administrator

Raine and Horne Ingham
02.2010 - 06.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Organized and updated databases, records and other information resources.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Negotiated and executed contracts on behalf of department.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.

Education

Diploma And Certificate 3 - Childcare

Kath Dickson Institute
Queensland

Skills

  • Safe Food Handling
  • Customer Service
  • Guest Relations Management
  • Order Accuracy
  • Team Collaboration
  • Menu Recommendations
  • Dining area maintenance
  • Food safety understanding
  • Accurate money handling
  • Payment Processing
  • Food station setup
  • Cash Handling
  • Rent collection
  • Tenant relations
  • Scheduling and Planning
  • Property Inspections
  • Legal Documentation
  • Mail handling
  • Customer Engagement
  • Word Processing
  • File Maintenance
  • Telephone reception
  • Database entry
  • Tax Preparation
  • Office Supply Management
  • Time Management

Timeline

Waitress

Majestic Cafe
10.2014 - Current

Property Manager Office Administrator

Raine and Horne Ingham
02.2010 - 06.2014

Diploma And Certificate 3 - Childcare

Kath Dickson Institute

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Joanne Anderson