Joanne Bardsley

• Responsible for day-to-day operations of the business
• Involved in triaging new clients to the business
• Management of the schedules of up to 16 clinicians with different areas of expertise and age ranges
• Management of the waiting list.
• Oversaw all billing and invoicing. Familiar with Medicare rebates (CDM/ CCMC Plans), PHI rebates and billing for NDIS clients with self-managed or plan-managed funding.
• Developed office policies and procedures to enhance workflow efficiency.
• Maintained accurate patient records using electronic health record systems.
• Oversaw supply inventory and procurement for office resources and materials.
• Trained new administrative staff on office protocols and software systems.
• Facilitated communication between therapists, clients, and external stakeholders.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed office inventory and placed new supply orders.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Supervised staff members, organized schedules and delegated tasks.
• Provided training to new hires on office policies and procedures.
• Developed and implemented office policies and procedures.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Prepared agendas for board meetings along with taking minutes during sessions.
• Delegated work to staff, setting priorities and goals.
• Assisted in recruiting, onboarding and training new employees.
• Guided employees in handling difficult or complex problems.

• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Delivered an animal assisted therapy program to small groups of children in primary and secondary schools.
• Worked with children having issues with school refusal, behavioural problems, depression, anxiety, and clients on the Autism Spectrum.
• The program targeted areas such as: communication, motivation, emotional literacy and mindfulness
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Approached customers and engaged in conversation through use of effective interpersonal
• and people skills.
• Maintained updated knowledge through continuing education and advanced training.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.

• Diagnostic vestibular and audiological investigations
• Compilation of comprehensive assessment reports for relevant stakeholders
• Referrals to other professionals key to managing vestibular patients, e.g. vestibular physiotherapists and community falls and balance clinics

- Primarily paediatric audiological evaluations

- Neonatal diagnostic hearing evaluations

- Adult assessments for clients on wards

- Provision of augmentative hearing devices

• Standard hearing tests
• Vestibular assessments
• Cortical hearing tests
• Student supervision