Joanne Beckman
Personal Banker/2IC Manager
Cairns,QLD
Summary
Highly motivated and hardworking employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organised and patient individual commended for demonstrating honesty and integrity with customers, team members and management.
Overview
41
41
years of professional experience
Work History
Personal Banker/2IC Manager
Suncorp
10.2018 - Current
- Helped customers understand and use mobile applications and online banking
- Helped customers find specific products, answered questions, and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Managed escalations with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect bank reputation
- Developed trusting relationships with customers by making personal connections
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Achieved or exceeded personal sales goals on a consistent basis
- Completed daily cash balancing and operated ATMs
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies
- Worked with fellow sales team members to achieve group targets
- Built and maintained relationships with peers and upper management to drive team success.
Customer Service Officer
Westcourt LPO
02.2014 - 08.2018
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Handled fast-paced customer inquiries each day
- Promoted high customer satisfaction with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Mentored new employees on procedures and policies to maximize team performance
- Developed strong customer relationships to encourage repeat business
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
SAHM/Bookkeeper
Beckman Painting Service
08.2005 - 02.2014
- Performed basic accounting, payroll, and bookkeeping services to manage business operations
- Reviewed purchase documents and company receipts for reconciliation with statements
- Documented transaction details to track and manage financial data
- Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.
Assistant Manager Sales/Colour Consultant
Bristol Paints/Taubmans
11.1991 - 08.2005
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs
- Fostered relationships with customers to expand customer base and retain business
- Adhered to company initiatives and achieved established goals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Operated register, handled cash, open and closed store
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue
- Administration (rosters, wages, purchases, pricing, staff training, invoicing
- Colour Consultant
Department Manager Gardening, Hardware Auto
Big W
05.1984 - 11.1991
- Sales & Customer service
- Stock purchasing and distribution
- Worked closely with sales associates to complete tasks
- Followed safety protocols and company processes and procedures
- Executed targeted merchandising and promotional plans to meet department sales goals
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building
- Enforced safety rules and other policies to protect employees and minimize company liability
- Performed opening and closing duties as part of management team.
Skills
Merchandising Knowledge
Dispute Mediation
Cash Handling
Teamwork and Collaboration
Verbal and Written Communication
Energetic Self-Starter
Problem-Solving
Customer Service
Time Management
Policy and Procedure Adherence
Branch operations
Financial product knowledge
Timeline
Personal Banker/2IC Manager
Suncorp
10.2018 - Current
Customer Service Officer
Westcourt LPO
02.2014 - 08.2018
SAHM/Bookkeeper
Beckman Painting Service
08.2005 - 02.2014
Assistant Manager Sales/Colour Consultant
Bristol Paints/Taubmans
11.1991 - 08.2005
Department Manager Gardening, Hardware Auto
Big W
05.1984 - 11.1991
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