Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Joanne Bell

Summary

Senior Travel Consultant with a track record of delivering exceptional customer service and in-depth destination knowledge, based at Helloworld Travel Menai.

Achieved a loyal client base by leveraging interpersonal communications and travel research expertise.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Travel Consultant

Helloworld Travel
07.2005 - 09.2022
  • Booked reservations for air travel. hotels, cruises, rental cars and special events such as tours and excursions.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Holiday Travel/airline Reservations

Thai Airways International
09.1989 - 02.1993

Reservations/holiday Travel

East West Airlines
08.1986 - 08.1989

Education

High School Diploma -

Port Hacking High School
Miranda, NSW
11.1985

Skills

Exceptional customer service

Networking capabilities

Travel industry trends

GDS systems expertise

Client Relationship Building

Travel research

Itinerary Planning

Certification

TAFE NSW statement of attainment in Travel and Tourism 2004.

Course consisted of Qantas Airfares and Ticketing, Galileo Reservation system, Tourism and Hospitality computing,Word Processing. Air documentation and BSP.

The Travel Training Centre of NSW 1986.

Additional Information

References :

Mr Graeme Smyth - Owner/ Principle Helloworld Travel Menai

Mr Michael Schultz - Manager - Royal Orchid Holidays Thai Airways International

Mr Graham Maynard-Manager reservations and Sales - East West Airlines

Timeline

Senior Travel Consultant

Helloworld Travel
07.2005 - 09.2022

Holiday Travel/airline Reservations

Thai Airways International
09.1989 - 02.1993

Reservations/holiday Travel

East West Airlines
08.1986 - 08.1989

High School Diploma -

Port Hacking High School

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Joanne Bell