Joanne Blake
Carina Heights,Q
Summary
Experienced Youth Worker, Administration Assistant and Bookkeeper, with 17 years experience owning and managing retail businesses.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Seeking a part time Administration role within the Community Services sector.
Overview
37
37
years of professional experience
Work History
Youth Worker
Procare Australia
01.2018 - Current
- Provided supervised contact and transportation to Children and Young People under Child Protection Orders
- Completing case notes and reports, updating records and compliance reports
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours
Bookkeeper/Accounts Manager
Aquarium Central Online
01.2019 - Current
Employed as the Bookkeeper/Accounts Manager (using MYOB) for this growing business situated on the Sunshine Coast. My duties include bookkeeping, human resource management, payroll and administration for 10+ staff.
Owner/Manager
Redlands Pet Centre
01.2000 - 01.2017
I was able to grow the business including two expansions, implementing sales and marketing strategies and effectively communicating with staff, sales representatives and multiple companies on a day to day basis. I also regularly communicated with my sales teams of up to 25+ staff whilst undertaking all bookkeeping (MYOB), rostering and administration of the business.
Personal Banker
National Australia Bank
01.1994 - 01.2000
My role included monitoring the performance of my portfolio of over 600 clients and providing products and services to meet their needs and achieve my performance targets. I regularly interviewed clients to determine their current financial position and to assist them in achieving their financial goals.
Temp Agency Legal Secretarial Work
01.1991 - 01.1994
Commonwealth Bank of Australia
01.1987 - 01.1988
Education
Bachelor of Human Services - Distinction -
Queensland University of Technology
Brisbane, QLD2016
Skills
- Youth Work and Family Support
- Case Notes
- Administration
- Bookkeeping
- Payroll
- Human Resources
- Business Management and Development
- Staff Management, Training and Development
- Used to working unsupervised
- Trauma Informed
- Culturally sensitive
- Word
- Excel
- MYOB
Affiliations
- Currently serving in the role of Treasurer of Bayside Branch of QATGC (Queensland Association of Gifted and Talented Children)
- Currently bookkeeper and administrator of QLDAF (Qld Aquarium Forum)
Other
Open Driver’s License, Own Transport and Current Blue Card
University Placements
- 200 Hours placement with LWB (Life Without Barriers) involving Case Management with Unaccompanied Humanitarian Minors.
- 350 Hours placement with CPL (Choice Passion Life) in a Community Development Role working with people with disabilities.
Professional Development Courses Attended
- QPASTT Vicarious Trauma, Burnout and Self Care (Nov 2015)
- MDA Cultural Conversations Program (Nov 2015)
- MDA Information Session: Human Rights Issues in Afghanistan (Oct 2015)
- MDA Presentation from Brad Chilcott of Welcome to Australia (June 2015)
- MDA Professional Development Session on MDA’s Housing Program and Bright Actions Project (March 2015)
- MDA Professional Development session on Child Protection (March 2015)
- MDA Professional Development session on Community Connecting (March 2014)
- MDA Opportunity to review CSW Professional Development session for volunteer pool (Feb 2014)
- MDA Professional Development session on Tenancy/Housing presented by Tenant Advice Services (Feb 2014)
- MDA Volunteer and Cultural Support Worker Information Session/Get Together (August 2013)
References
- Tracy Spencer, Accountant, PJS Accounting, Capalaba, 0402 248 699
- Damien Pratt, State Manager of Kong’s (Aust) Pty Ltd, 0410 430 694
- Dr Johanna Lynch, GP Psychotherapist, Personal friend of 20+ years, 0422340081, dr.johanna.lynch@gmail.com
- Katherine Weatherley, Senior Advisor of the Regional Director of Child Safety Brisbane, 0422 620 920
Volunteer Experience
- Family Match program with MDA (Multi-Cultural Development Association)
- First Match 2012 – Iranian Family
- Second Match 2014 – Eritrean Family
- Assistance at the Luminous Lantern Parade 2012, 2013, 2014, 2015
- Member of the AIME Mentoring Program 2012.
Timeline
Bookkeeper/Accounts Manager
Aquarium Central Online
01.2019 - Current
Youth Worker
Procare Australia
01.2018 - Current
Owner/Manager
Redlands Pet Centre
01.2000 - 01.2017
Personal Banker
National Australia Bank
01.1994 - 01.2000
Temp Agency Legal Secretarial Work
01.1991 - 01.1994
Commonwealth Bank of Australia
01.1987 - 01.1988
Bachelor of Human Services - Distinction -
Queensland University of Technology
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