Joanne Blakeney
Frankston,VIC
Summary
Reliable team member with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
29
29
years of professional experience
Work History
Receptionist
RSL
11.2021 - Current
- handled sensitive information with discretion while maintaining strict confidentiality standards.
- operated multi-line telephone system to answer and direct high volume of calls.
- streamlined front desk operations for increased efficiency by effectively managing phone calls, emails and walk-in clients.
- sorted, received, and distributed mail between departments and personnel.
- helped maintain office security by monitoring visitor access and issuing badges as needed.
- collaborated with management to improve internal processes and procedures for better workflow optimisation.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
Education Support - Intergration Aid
Free Agency - Teacher Relief Services
03.2016 - 12.2018
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
Community Service Worker
I.C.E - Improving Communities In Effingham
01.2007 - 02.2009
- Collaborated with local agencies to create a comprehensive network of resources for community members in need.
- Developed and maintained relationships with community organizations and agencies.
- Assisted in developing grant proposals to support social service initiatives.
- Organized events that promoted cultural diversity and inclusivity among community members.
- Developed and maintained accurate records of programs and services.
Committee Chair
KGV Preschool
09.2004 - 07.2006
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Formulated and executed strategic initiatives to improve product offerings.
- Cultivated company-wide culture of innovation and collaboration.
- Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
- Managed complex projects from inception to completion within tight deadlines while ensuring adherence to budget constraints.
- Chaired critical meetings with professionalism and diplomacy, expertly mediating conflicts while maintaining focus on the agenda.
Insurance Claims Manager
Alliance Cornhill Insurance
03.1995 - 11.2001
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Cert III - Educational Support
Monash University
Melbourne, VIC06.2015
Skills
- Relationship Building
- Customer and client relations
- Customer Service
- Information Protection
- Service-oriented mindset
- Time Management
- Payment Processing
- Team Collaboration
- Security awareness
- Verbal and written communication
Timeline
Receptionist
RSL
11.2021 - Current
Education Support - Intergration Aid
Free Agency - Teacher Relief Services
03.2016 - 12.2018
Community Service Worker
I.C.E - Improving Communities In Effingham
01.2007 - 02.2009
Committee Chair
KGV Preschool
09.2004 - 07.2006
Insurance Claims Manager
Alliance Cornhill Insurance
03.1995 - 11.2001
Cert III - Educational Support
Monash University
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