Joanne Bonnar

• Managed probation reviews and performance reviews.
• Conducted all employee recruitment, hiring, and interview processes.
• Investigated staff concerns with professionalism and sensitivity.
• Provided support during the onboarding process.
• Completed background checks, clearance checks, and all documentation are validated before the contract is signed.
• Coordinated end-to-end recruitment processes.
• Provided support during exit interviews of departing employees.
• Conducted reference checks for prospective employees.
• Implemented recruitment strategies to meet workforce planning and diversity goals.
• Facilitated induction sessions for new support workers.

While I valued the complexity and challenges that the child protection sector offered, especially the opportunity to make an impact on families and young people, I realised that the emotional demands of the role no longer aligned with my personal priorities. I made the decision to shift roles in order to find a balance that allows me to be the mum, partner, and friend I strive to be, while still contributing meaningfully in my profession.

• Rostering of staff
• Payroll
• Managing and mentoring staff.
• Complaints/refunds
• Accounts
• Recruitment
• Liaison with unit owners, contractors, and other stake holders
• Maintaining records and compliaance with audit standards
• Performance monitoring
• Maintaining a healthy work culture in the office

I have experience in both residential youth work and foster care/family intervention, where I’ve had the privilege of building professional relationships with families and the young people under my care. I’ve helped foster a greater willingness in others to consider different perspectives, and engage in more open, meaningful conversation.

• Help develop individual therapeutic plans and safety plans.
• Cultural awareness
• Coordinated effective strategies for managing crisis situations.
• Suicide prevention.
• Court Support.
• Incident reporting.
• Maintaining confidential records.
• Support young people in programs to promote healthy relationships.
• Modeled positive behavior by providing leadership and positive and interactions while maintaining Professional boundaries
• Applied a therapeutic approach to help maintain a safe environment in times of a crisis situation
• Knowledge of pain-based behaviors

I began my career with Accor Hotels in 2014, where my dedication, strong work ethic, and passion quickly led to an offer for permanent residency under an offer of sponsorship, along with a promotion. I thrived in this role, so much so that I returned in 2022 as Assistant Manager, eager to continue contributing to the company's success.

• Liaising with stakeholders.
• Delegated daily tasks to team members to optimise group productivity.
• Rostering of staff.
• Daily banking, accounting, and refunds.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Coach and mentor employees.
• Analysing trends and identifying consumer demand.