Joanne Brooks

• Conduct thorough research on destinations and accommodations to provide accurate information to travellers.
• Deliver exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
• Enhanced client satisfaction by providing personalized travel recommendations and itineraries.

• Overall accountability for five restaurants with a revenue of over $40m annually
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed a diverse team of Operations Supervisor's and Business Managers, fostering a positive work environment and high employee satisfaction.
• Achieved strong business results across all KPI's ensuring compliance across all McDonald’s procedures and legislative requirements.
• People development, recruitment, training, and performance management

• Field Support for 25 Franchise restaurants throughout Southeast Queensland
• Ensure operations comply with global Subway standards through monthly store audits and consistent feedback
• Relationship building and facilitation of open communication between company and Franchisee’s
• Profitability and Sales building reviews
• Local Store Marketing Plans

• Franchisee of two restaurants generating $1.8m revenue per annum
• Recruitment, training and performance management for thirty team members
• Managed all supplier contracts, company accounts, budgets, business activity statements and tax returns
• Established a new restaurant at Springfield, including staff recruitment and training, centre management liaison, and local store marketing

Key Achievements

• Finalist, 2006 National Franchisee of the Year, The Coffee Club
• Winner, 2009 Business of the Year, Greater Springfield Chamber of Commerce
• Training Restaurant for new Franchisees

• Overall accountability for five restaurants with almost ten million dollars in sales
• Responsible for a total of 250 staff including 28 managers
• Increasing top-line sales through implementation of marketing plans with a strong emphasis on Local Store Marketing
• Preparing and monitoring annual budgets
• Achieving profit targets with a continual focus on improving profitability in all restaurants
• People development, training, and performance management
• Ensuring the maintenance of the highest standards of operations in the areas of Quality, Service, and Cleanliness

• Responsible for 9 Franchisees with a total of 20 restaurants throughout the Northern Territory and Queensland
• Ensure compliance through regular visits, grading, and consistent feedback
• Relationship building and facilitation of open communication between the company and Franchisees
• Complete annual Franchisee Reviews and assist with Business Plans
• Profitability and Sales building reviews
• Facilitate Regional Management training workshops
• Key Accountabilities