Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Allyn Buck

Yeppoon,QLD

Summary

Experienced and results-oriented hospitality and operations manager with over 12 years of expertise in managing high-performing teams in fast-paced environments. Adept at overseeing all aspects of venue management, including profit and loss management, budgeting, and rostering, with a keen focus on safety, guest experience, and operational efficiency. Proven ability to prioritize effectively, delegate tasks, and ensure compliance with safety standards. Demonstrates exceptional leadership skills, with a track record of building and developing resilient teams that drive performance and deliver outstanding service. Comfortable handling day-to-day operations, and maintaining strong communication with diverse stakeholders. Ready to bring a hands-on approach.

Overview

2026
2026
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Function Manager/Venue Support Manager/Venue Manager

Keppel Bay Sailing Club
08 2020 - 07.2025
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Managed staff scheduling and training to ensure a high level of service quality at all times.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed sales transactions using swiftpos system.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Supervisor

Cedar Park Fish And Chips/ Whos Cooking
12.2019 - 08.2020
  • Trained and guided team members to maintain high productivity and performance metrics
  • Improved operational planning and business frameworks to enhance resource utilisation and reduce waste
  • Increased customer retention and satisfaction by closely monitoring team members performance and assessing problematic practices
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Trained new employees in specific job requirements
  • Efficient in the coffee make procedure
  • Experienced in answering phones taking orders with a high standard of customer service
  • Monitoring OHS and WHS

Chef

Archer Brothers
11.2019 - 03.2020
  • Trained and guided team members to maintain high productivity and performance metrics
  • Improved operational planning and business frameworks to enhance resource utilisation and reduce waste
  • Increased customer retention and satisfaction by closely monitoring team members performance and assessing problematic practices
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Trained new employees in specific job requirements
  • Efficient in the coffee make procedure
  • Experienced in answering phones taking orders with a high standard of customer service
  • Monitoring OHS and WHS

Chef

Canon Food Bar Espresso
12.2018 - 09.2019
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
  • Stocktake
  • Daily/ Weekly stock Ordering
  • Food safety monitoring sheets

Chef Apprentice

The Beach Hotel
09.2017 - 11.2018
  • Provided excellent service to guests and employees
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers stocktake
  • Daily/ Weekly stock Ordering
  • Food safety monitoring sheets

Chef Apprentice

Plough Inn Hotel
01.2016 - 09.2017
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers
  • Stocktake
  • Daily/ Weekly stock Ordering
  • Food safety monitoring sheets
  • POS

Waiter

Windloin Bistro
01.2013 - 02.2016
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • Used correct cleaning, sanitiing and food handling procedures to maintain optimal protections for customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Phone Order and Customer Service

Kitchen Hand

Mary’s Cafe
12.2014 - 01.2016
  • Food Preparation
  • Customer Service
  • Work
  • General Cleaning

Education

Diploma In Hospitality - Hospitality

CTA
06.2025

Certificate 3 Hospitality And Commercial Cookery, Hamilton Tafe Nsw -

New South Wales TAFE
Hamilton, NSW
12.2019

Year 11 -

Bulahdelah Central School
Bulahdelah, NSW
01.2017

Skills

  • Problem-solving
  • Team leadership
  • Effective communications
  • Swiftpos Experience
  • Ivvy Experience
  • Customer Service
  • Operations Management
  • Food preparation and safety
  • Food spoilage prevention
  • Inventory Control

Certification

  • RSA (Responsible Service of Alcohol)
  • RSG (Responsible Service of Gambling)
  • RMLV (Responsible Management of Licensed Venues)
  • Approved Manager
  • MHFA (Mental Health First Aid)
  • First Aid Certification
  • Certificate III in Commercial Cookery

Timeline

Supervisor

Cedar Park Fish And Chips/ Whos Cooking
12.2019 - 08.2020

Chef

Archer Brothers
11.2019 - 03.2020

Chef

Canon Food Bar Espresso
12.2018 - 09.2019

Chef Apprentice

The Beach Hotel
09.2017 - 11.2018

Chef Apprentice

Plough Inn Hotel
01.2016 - 09.2017

Kitchen Hand

Mary’s Cafe
12.2014 - 01.2016

Waiter

Windloin Bistro
01.2013 - 02.2016

Function Manager/Venue Support Manager/Venue Manager

Keppel Bay Sailing Club
08 2020 - 07.2025

Diploma In Hospitality - Hospitality

CTA

Certificate 3 Hospitality And Commercial Cookery, Hamilton Tafe Nsw -

New South Wales TAFE

Year 11 -

Bulahdelah Central School

References

  • Mal Cochrane | General Manager - Keppel Bay Sailing Club | Email: Mal.Cochrane@kbsc.com.au | Phone: 0408 457 976
  • Samantha Smith | Group Operations Manager - Keppel Bay Sailing Club | Email: Sam.Smith@kbsc.com.au | Phone: 0400 623 755
  • Sarah Croker | Clubs Training Australia | Email: sarah.croker@ctatraining.com.au | Phone: 0478 776 121

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