Joanne Campbell
Penrith,NSW
Summary
Proven leader at the Australian Taxation Office, I enhanced team productivity and customer satisfaction through effective problem-solving and teamwork. By fostering professional growth and streamlining processes, I led a team to exceed performance goals, demonstrating strong attention to detail and team motivation skills.
Overview
5
5
years of professional experience
Work History
Team Leader
Australian Taxation Office
10.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
National Technical Support Officer
Australian Taxation Office
03.2020 - 10.2022
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Contributed to internal knowledge base articles that helped streamline troubleshooting procedures for common issues.
- Mentored junior team members, fostering professional growth and improving team dynamics.
- Established strong relationships with key stakeholders within the organization through clear communication and reliable assistance.
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Timeline
Team Leader
Australian Taxation Office
10.2022 - Current
National Technical Support Officer
Australian Taxation Office
03.2020 - 10.2022
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