Joanne Carseldine
Miami,QLD
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Leader Transport Administration
Volunteering Gold Coast
Miami, Qld
08.2008 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
Airfare Coordinator & Ticketing Consultant
Flight Centre Ltd
Brisbane, Qld
01.1999 - 04.2002
- Analyzed airline rules, regulations and tariffs and translated to airfare database for agents and area coordinators.
- Helped agents achieve lowest fares and minimize risks of penalties.
- Responded promptly to agents and area coordinators airfare rules, regulations and tariff inquiries.
- Collaborated with preferred vendors to maximize company profit.
- Maintained updated knowledge of airline regulatory requirements and industry standards for agent support.
- Responded immediately to area coordinators and agents' questions, issues and complaints and found effective solutions when required.
- Maintained relationships with travel partners and vendors.
- Stayed up to date on travel industry, policies and restrictions.
- Completed ongoing training with company and travel partners.
- Issued large volumes of airline tickets whilst remaining accuracy.
Education
Bachelor of Speech Therapy - Speech Pathology
University of Queensland
Brisbane, Qld09-1988
Skills
- Key Performance Indicators
- Performance Evaluations
- Overseeing Daily Activities
- Issue Resolution
- Work Planning and Prioritization
- Coaching and Mentoring
- Adaptability
- Quantitative skills
- Problem-solving abilities
Accomplishments
- Received Flight Centre award for efficiency and knowledge in airfare distribution and ticketing.
- Reguarly received awards and recognition for Customer Satisfaction as a Travel Agent for 7 years with Flight Centre Ltd.
Certification
- Fares & Ticketing completed.
- Train the Trainer.
- Advanced Excel Training certificate.
References
References available upon request.
Timeline
Team Leader Transport Administration
Volunteering Gold Coast
08.2008 - Current
Airfare Coordinator & Ticketing Consultant
Flight Centre Ltd
01.1999 - 04.2002
Bachelor of Speech Therapy - Speech Pathology
University of Queensland
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