Joanne Carter
Parkdale,Australia
Summary
Highly skilled and organised Administration Professional currently working as a Health Information Services Clerk for Linacre Hospital. Extensive experience in managing patient records, coordinating admissions, and overseeing front office operations in a healthcare setting. Demonstrated ability to handle sensitive medical data, manage administrative tasks efficiently, and provide excellent patient care. Seeking to contribute my expertise in health information management and team leadership to this role as
Overview
36
36
years of professional experience
Work History
Health Information Services Clerk
Linacre Hospital
01.2014 - Current
- Check HIS email for overnight admissions, prepare medical records, and ensure they are delivered to the appropriate wards
- Respond to emails, faxes, and phone calls in a timely manner, handling various patient inquiries and administrative requests
- Review updated admission lists for patients admitted overnight or for immediate surgery, and coordinate preparation or retrieval of files from offsite storage
- Sort and organize records from Zircodata and deliver them to the Business Office or wards as needed
- Collect medical records from wards, check for operation reports, pathology, and histology, and track files to appropriate shelves for coding
- Ensure completed and coded patient histories are filed back into the main filing system
- Print expected admission lists, retrieve histories from main files, and manage offsite storage orders
- Create new patient files for histories that have been destroyed or updated
- Prepare admission packs for wards, ensuring all necessary paperwork is included
- Liaise with the Director of Nursing to action legal requests and ensure compliance
- Sort mail and perform filing duties for all incoming paperwork and medical records
- Restock stationary, forms, and record covers to maintain office supplies
- Provide on-site support at Beleura Private Hospital and Peninsula Private Hospital when required
Front Office Manager
Linacre Hospital
01.1998 - 01.2014
- Managed a team of 8 staff members, including preparing weekly rosters, assigning tasks, and overseeing daily operations
- Conducted health fund checks for patients being admitted for surgery, ensuring all details were correct and payments processed
- Answered the switchboard and directed incoming calls to appropriate departments
- Prepared admission paperwork, verified patient details, processed payments, and had all necessary forms signed
- Coordinated the preparation of discharge paperwork, invoices for out-of-pocket expenses, and ensured proper discharge procedures
- Assisted patients and visitors, directing them to the appropriate areas within the hospital and providing excellent customer service
- Liaised with doctors, surgeons, anaesthetists, and other hospital staff to ensure smooth patient flow and accurate information exchange
- Input all patient data into Meditech, ensuring accurate records for upcoming admissions
Medical Secretary/Receptionist
Radclin Medical Imaging
01.1994 - 01.1998
State Enrolled Nurse
Mahogany Lodge
01.1991 - 01.1994
State Enrolled Nurse Training
Kingston Centre
01.1989 - 01.1990
PA to Assistant Director of Finance
Royal Marsden Hospital – London
01.1991
Education
Venepuncture & ECG training -
Advanced Pathology Services
01.1992
State Enrolled Nursing Training -
01.1990
Holmes Commercial Colleges Melbourne
01.1983
Mentone Girls Secondary College
Skills
- Organisational Skills
- Communication
- Attention to Detail
- Problem-Solving
- Technical Proficiency
- Customer Service
- Process Improvement
- Team Collaboration
- Healthcare data management
- Records management
- Patient confidentiality
- Medical histories and vital statistics
References
Available upon request.
Timeline
Health Information Services Clerk
Linacre Hospital
01.2014 - Current
Front Office Manager
Linacre Hospital
01.1998 - 01.2014
Medical Secretary/Receptionist
Radclin Medical Imaging
01.1994 - 01.1998
State Enrolled Nurse
Mahogany Lodge
01.1991 - 01.1994
PA to Assistant Director of Finance
Royal Marsden Hospital – London
01.1991
State Enrolled Nurse Training
Kingston Centre
01.1989 - 01.1990
Venepuncture & ECG training -
Advanced Pathology Services
State Enrolled Nursing Training -
Holmes Commercial Colleges Melbourne
Mentone Girls Secondary College
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