Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Cirillo

Botanic Ridge,VIC

Summary

Customer and peer oriented, strategic-thinking Sales / Office professional with experience in building relationships.

Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions. A tactical person background into a role with a progressive organisation. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

16
16
years of professional experience

Work History

Franchisee

OppositeLock
Mornington, Victoria
05.2018 - Current
  • Created marketing strategies to drive revenue and increase brand visibility.
  • Managed payroll, accounts payable, and receivable to ensure accurate financial records.
  • Addressed customer queries and resolved any customer complaints to maintain high satisfaction levels.
  • Coordinated invoicing and bookings to streamline operations.
  • Developed relationships with key suppliers.
  • Conveyed human resources policies and procedures.

Franchisee

Autobarn
Mornington, Victoria
12.2008 - 10.2023
  • Ensured that all company policies were followed when dealing with customers or vendors
  • Provided administrative support such as filing, scanning and photocopying documents related to Accounts Payable Department operations.
  • Managed entire accounts receivable process, ensuring timely invoicing and collection activities.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Monitored employee progress throughout the onboarding process to ensure successful integration into the workplace.
  • Performed basic bookkeeping tasks, including invoice processing and expense tracking.
  • Identified potential risks associated with staffing operations and developed solutions accordingly.
  • Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
  • Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
  • Met incoming customers pleasantly and offered support and service.
  • Performed administrative tasks such as filing paperwork and responding to emails.
  • Maintained inventory levels of office supplies, placing orders when necessary.
  • Provided feedback to team members on their job performance during one-on-one meetings.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phone calls and routed correspondence to appropriate staff members.
  • Participated in staff training sessions, acquiring new skills and knowledge.

Education

Real Estate Sales Representative

Real Estate Institute of Victoria
Camberwell, VIC
05-2007

High School Diploma -

Narrandera Narrandera High School
Narrandera
12-1992

Skills

  • Rapid Learner
  • Proficient in Computer Applications
  • Skilled at Managing Multiple Tasks
  • Trustworthy and Conscientious
  • Quality-Conscious Team Member
  • Discreet Communication Practices
  • Excellent communication
  • Approachable Demeanor

Timeline

Franchisee

OppositeLock
05.2018 - Current

Franchisee

Autobarn
12.2008 - 10.2023

Real Estate Sales Representative

Real Estate Institute of Victoria

High School Diploma -

Narrandera Narrandera High School

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Joanne Cirillo