Joanne Critchley

Provide administrative support to the Defence Health Department at Lavarack Barracks, rotating between the Hospital, GP Clinic, and Hub. Scheduling appointments, answering phones, and assisting in maintaining patient records by entering information into the computer system accurately and efficiently. Organise medical files for easy retrieval when needed and updated patient information as necessary. Greeting patients upon arrival and providing them with relevant forms to complete prior to their appointment. Managing incoming calls from patients seeking medical advice or requesting an appointment time. Assisting in training new staff members on office procedures related to health care administration. Communicate with patients with compassion while keeping medical information private. Transmit medical records and other correspondence by mail, e-mail, or fax. Collaborating with multi-disciplinary staff to improve overall patient care and response times. Schedule tests or imaging for patients based on physician orders. Preparing reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications. Arranging hospital admissions for patients as required.

Responsible for the overall running of Front of House, along with Housekeeping, on a daily basis. Greeting visitors and providing them with necessary assistance, and processing payments. Answering all guest inquiries via telephone, email, internet booking sites, and in person. Booking all restaurant reservations and function bookings. End of shift reconciliation for EFTPOS and till. Performed data entry tasks into various computer systems accurately and promptly. Monitored security cameras in the lobby area to ensure safety of employees and guests.

Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel. Updated client medical records accordingly. Performed data entry tasks into various computer systems accurately and promptly. Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested. Provided administrative support to staff members, including typing letters, filing documents, and scanning and copying documents when necessary. All other administrative duties as required by either my manager or physiotherapists.

Worked as a team to deliver excellent and interactive customer service with our younger clients. Banking and end-of-day stats, and shop closure. Communication with visual merchandisers via telephone or email.

All administrative duties to support recruitment consultants and clients in job searching. Answering and transferring telephone calls. Managing all recruitment consultant appointments. Data input, end of week statistics, meeting and greeting of clients.

Coordination and setting up of meeting rooms for VIPs on a daily basis, no less than four rooms and no more than seven to arrange daily before opening. Ordering of food and beverages for each meeting, and laying out room as required. Front of House meet and greet service for VIP guests arriving and departing. Assisting with the required needs of the meeting manager and his/her guests. Booking, rearranging, and cancellation of meeting rooms and refreshments.

All aspects of reception, client database, and assisting school leavers and adults with education and career choices.

Managing all incoming calls and directing them to the appropriate staff member or department.

Identifying and appointing clients to an appropriate team member. Managing all appointment bookings. Assisting Careers Advisers and managers with administrative tasks.

Organisation of careers information library. Stationery orders and end-of-month petty cash reconciliation. Health and Safety Officer and First Aider, to include organisation and running of fire drills.