Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Joanne Eade-Fischer

Lakes Entrance,VIC

Summary

I am a friendly & encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Extremely good communication skills both written and verbal

Excellent telephone manner and computer skills

Overview

29
29
years of professional experience

Work History

Owner/Operator Manager

Self Employed
09.2006 - 09.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Managed office in all aspects of small business
  • Bookeeping and preparation of documents for B.A.S & Tax
  • Customer service
  • Short order cook
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

2 IC Manager Seafood Department

Woolworths Supermarket
01.1996 - 03.2006
  • Created clean and inviting appearance for fresh seafood cases to encourage sales.
  • Prepared and placed seafood cuts and products in display counter to appeal to customers.
  • Provided detailed information to customers about available seafood products and self-service items.
  • Wrapped, weighed, labeled and priced cuts of seafood.
  • Trained team members on proper ways to cut variety of fish to eliminate waste from incorrect cutting.
  • Managed daily work schedules for seafood staff.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Kitchen Hand

Railway Hotel
01.1993 - 07.1995
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed recipes and chef instructions to prepare food correctly.
  • Plated and presented food following chef requirements.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.

Education

High School Diploma -

Swan Hill Technical School
Swan Hill, VIC
12.1990

Skills

  • Excellent Communication
  • Problem Resolution
  • Cultural Awareness
  • Critical Thinking
  • Recordkeeping
  • Clerical Support
  • Verbal Communication
  • Self-Directed
  • Self-Motivated
  • Supervision and Leadership

Accomplishments

I successfully ran my small business for 16 years.

I started it from scratch (empty building) and turned it into one of East Gippslands most talked about places to stop for friendly service and good food.

it ranked No. 1 for the region on Trip advisor for excellence and has had many articles written about it in major newspapers.

Timeline

Owner/Operator Manager

Self Employed
09.2006 - 09.2021

2 IC Manager Seafood Department

Woolworths Supermarket
01.1996 - 03.2006

Kitchen Hand

Railway Hotel
01.1993 - 07.1995

High School Diploma -

Swan Hill Technical School

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Joanne Eade-Fischer