Joanne Farrell
Newcastle,NSW
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Maintained sanitizer wipes and clean trolleys and baskets whilst dealing with spills and sometimes code blue love helping Customers find a product even if it isn't at are store i work well as a Team Member to try every avenue of Customer Service.I also did Decant,Online,Cashier,Fitting Rooms,Presentation,Stock take,Trained other staff members,Sequence,Backfill,Clearance and Ticketing.I am willing to try new ways of bringing great Customer Service and Reputation to all areas of my job.
Overview
35
35
years of professional experience
Work History
Customer Greeter
Kmart
10.2020 - 01.2024
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
- Supported store operations through efficient organization of promotional materials and signage.
- Ensured a positive first impression for customers with friendly greetings and prompt assistance.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
- Increased overall customer experience by offering helpful suggestions and product recommendations.
- Contributed to store cleanliness, maintaining an inviting environment for all visitors.
- Assisted with special events or sales promotions, ensuring seamless execution and heightened customer interest.
- Collaborated with fellow greeters and team members to create a cohesive and effective front-of-store presence.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
- Maintained up-to-date knowledge on store policies, procedures, products, and services to provide accurate information to guests.
- Promoted store loyalty programs, signing up new members and explaining benefits as needed.
- Participated in ongoing training sessions to continuously improve skills and stay current on industry trends.
- Monitored foot traffic patterns within the store entrance area, adjusting greeting strategies accordingly for maximum impact.
- Aided customers with cart selection or basket distribution as necessary to facilitate their shopping experience.
Live-Out Nanny
The Scott Family
04.2002 - 12.2003
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Fostered a safe and nurturing environment for children to thrive physically, emotionally, and mentally.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Managed daily schedules for children, including meals, playtime, homework assistance, and bedtime routines.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Facilitated social development by arranging playdates and outings with peers on a regular basis.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Provided consistent discipline according to parental guidelines while respecting individual child''s needs.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
- Maintained detailed records of each child''s habits, developmental milestones achieved during my care period.
- Taught basic life skills such as personal hygiene practices to promote independence among the children under my care.
- Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
- Administered medications when necessary following parents'' instructions and guidelines closely monitoring any adverse reactions.
- Planned educational field trips exposing children to diverse cultural experiences enriching their understanding of the world around them.
- Prepared meals and snacks for children based on dietary guidelines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Administered basic first-aid and medication in emergency situations.
- Helped children complete homework assignments and school projects.
- Promoted language development skills through reading and storytelling.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Regularly traveled with family to help with vacation activities and childcare.
Live-Out Nanny
The Sands Family
08.2001 - 04.2002
- Enhanced children''s emotional well-being by implementing age-appropriate activities and routines.
- Promoted language development through storytelling, reading, and engaging in conversations with the children.
- Assisted in potty training efforts for toddlers while maintaining a patient and supportive approach.
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Administered basic first-aid and medication in emergency situations.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Promoted language development skills through reading and storytelling.
- Coordinated playdates and outings to meet children's physical and social needs.
- Regularly traveled with family to help with vacation activities and childcare.
Babysitter/Nanny
Dail An Angel
04.2001 - 08.2001
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Administered medications, following strict instructions from parents and medical labels.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Nanny
The Hannam Family
12.1998 - 10.2000
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Assisted with light housekeeping duties as well as running errands.
- Administered basic first-aid and medication in emergency situations.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Promoted language development skills through reading and storytelling.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Regularly traveled with family to help with vacation activities and childcare.
Nursery Nurse
Kids Unlimited
01.1995 - 11.1998
- Enhanced children''s cognitive development by implementing age-appropriate, play-based learning activities.
- Established a safe and nurturing environment for the children under my care, ensuring their emotional wellbeing.
- Improved communication skills of children with speech delays by providing individualized attention and engaging them in language-rich activities.
- Promoted healthy habits among children through daily physical activity sessions and lessons on proper hygiene practices.
- Supported parents with advice on child development milestones, fostering a strong partnership between the nursery and families.
- Assisted in maintaining accurate records of each child''s progress, allowing for regular assessment reports to be shared with parents.
- Organized educational field trips that enriched learning experiences and broadened children''s understanding of the world around them.
- Collaborated with colleagues to develop comprehensive lesson plans that catered to diverse learning needs within the classroom.
- Built strong relationships with families through open communication channels, addressing concerns promptly and professionally.
- Implemented creative ways to teach basic numeracy skills using counting games, puzzles, number songs, and manipulatives like blocks or counters.
- Enabled smooth transitions for new students by providing extra support during their adjustment period, ensuring they felt comfortable and welcomed in the nursery environment.
- Continually updated personal knowledge of early childhood education best practices by attending professional development workshops and conferences, staying current with industry trends.
Babysitter
Childminders Agency
06.1996 - 03.1998
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Administered medications, following strict instructions from parents and medical labels.
Cashier
Sainsbury's
08.1993 - 12.1994
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Night Stocker
Sainsbury's
05.1992 - 07.1993
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Streamlined merchandise restocking process, resulting in reduced time spent on nightly tasks.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
Sales Assistant
Thurstons Snooker Shop
02.1990 - 04.1992
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Sales Assistant
Ruffles Curtain Shop
03.1989 - 01.1990
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Child Care 12 Week Course May-July 2000
City & Islington College
London UK HollowayNo Degree - Child Development September 1991-July 1992
City & Islington College
London UK AngelHigh School Diploma -
Acland Burghley Secondary School
London UK Tufnell Park07.1991
Tufnell Park Primary School
London UK Tufnell Park09.1985
Skills
- Product knowledge
- Cleanliness and hygiene
- Attention to detail
- Reliability and punctuality
- Positive attitude
- Time management
- Empathy and understanding
- Effective communication
- Team collaboration
- Customer service orientation
- Adaptability and flexibility
- Strong Work Ethic
Accomplishments
Customer Service Awards from Kmart and many good reviews and positive comments from Customers.
Affiliations
- I love Opera Musicals and Ballet.I also enjoy travelling and social events with family and friends.
References
References available upon request.
Timeline
Customer Greeter
Kmart
10.2020 - 01.2024
Live-Out Nanny
The Scott Family
04.2002 - 12.2003
Live-Out Nanny
The Sands Family
08.2001 - 04.2002
Babysitter/Nanny
Dail An Angel
04.2001 - 08.2001
Nanny
The Hannam Family
12.1998 - 10.2000
Babysitter
Childminders Agency
06.1996 - 03.1998
Nursery Nurse
Kids Unlimited
01.1995 - 11.1998
Cashier
Sainsbury's
08.1993 - 12.1994
Night Stocker
Sainsbury's
05.1992 - 07.1993
Sales Assistant
Thurstons Snooker Shop
02.1990 - 04.1992
Sales Assistant
Ruffles Curtain Shop
03.1989 - 01.1990
No Degree - Child Care 12 Week Course May-July 2000
City & Islington College
No Degree - Child Development September 1991-July 1992
City & Islington College
High School Diploma -
Acland Burghley Secondary School
Tufnell Park Primary School
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