Summary
Overview
Work History
Education
Skills
Training& Skills
Personal Information
Volunteer Experience
References
Timeline
Generic

Joanne Freeman

Lota,QLD

Summary

As an experienced Senior Account Manager and Customers Service Professional, I consistently exceed revenue targets, while maintaining a customer-centric attitude and mindset. My demeanor is friendly and helpful, fostering exceptional customer service and employee experiences. I thrive as a collaborative team player and take immense satisfaction in coaching and nurturing junior team members, acknowledging their valuable contributions. My passion for interaction, both with customers and colleagues, is reflected in my highly positive approach to teamwork. With a strong track record in relationship building and a genuine enthusiasm for taking on new challenges, I am well-equipped to make a substantial impact.

Overview

22
22
years of professional experience

Work History

Administration Officer - Spinal Injury Unit

PRINCESS ALEXANDRA HOSPITAL
Brisbane, QLD
02.2024 - Current
  • Respond to general reception duties
  • Answering incoming calls and ensure accurate transfer of messages and information.
  • Provide effective and courteous front counter service.
  • Conduct patient interviews to verify information and financial details.
  • Assist with patient discharges

Administration Officer - Relief Pool

PRINCESS ALEXANDRA HOSPITAL
Brisbane, QLD
11.2023 - 02.2024
  • Relieving the ward Administration Officer position where needed in various hospital wards to respond to general hospital administration duties.

Store Manager - Carindale

DECJUBA (Retailer)
Carindale, QLD
11.2022 - 11.2023
  • Responsible for delivering consistent high-quality in-store customer experiences
  • Create a positive and productive store and work environment
  • Exceeding monthly sales and operational KPI's
  • Turning the underperforming Garden City store into one of Queensland's top-performing outlets
  • Providing inspirational leadership, training and development of team members
  • Applying strong commercial acumen and good financial understanding of the business including managing hours expenditure and costs and adhering to all the DECJUBA policies, procedures and standards
  • Rosters and hours control, ensuring costs are within budget and adequate coverage
  • Regular management of inventory control and stocktake including auditing and cash handling procedures
  • Recruitment, induction and training of casual staff members including overseeing team members ongoing learning and development.

Store Manager - Garden City

DECJUBA
09.2021 - 11.2022
  • Responsible for delivering consistent high-quality in-store customer experiences
  • Create a positive and productive store and work environment
  • Exceeding monthly sales and operational KPI's
  • Turning the underperforming Garden City store into one of Queensland's top-performing outlets
  • Providing inspirational leadership, training and development of team members
  • Applying strong commercial acumen and good financial understanding of the business including managing hours expenditure and costs and adhering to all the DECJUBA policies, procedures and standards
  • Rosters and hours control, ensuring costs are within budget and adequate coverage
  • Regular management of inventory control and stocktake including auditing and cash handling procedures
  • Recruitment, induction and training of casual staff members including overseeing team members ongoing learning and development.

Senior Account Manager

OVATO (Commercial printer & letterbox distributor)
01.2002 - 01.2021
  • Responsible for the management, retention and growth of a wide variety of customer accounts including Pillow Talk, Apollo Patios, Agency, Home Ice Cream, Endeavour Foundation and QLD newspapers
  • Develop and implement new business acquisition strategies
  • Manage distribution activities to ensure customer requirements are consistently met including profile databases to determine correct target and acquisition campaigns resulting in improved sales and reduced wastage
  • Ensure all charges including freight are invoiced to the customer, checking and approving invoices prior to despatch
  • Exceeded client retention KPIs and retained over 90% of customer base
  • Successfully negotiated distribution contracts and ensured invoices paid
  • Longest standing distribution business team member.

Education

Skills

  • Microsoft Suite - Intermediate
  • Word
  • Excel
  • PowerPoint
  • Outlook

Training& Skills

  • Customer service - Excellent
  • Written and verbal communication Excellent
  • Time management - Excellent
  • Leadership - Excellent
  • Conflict Resolution Intermediate

Personal Information

Title: Account Manager & Customer Service Professional

Volunteer Experience

2010, Event Manager, Rio Tinto Ride for Cancer, Contributed to 60K funds raised

References

Jose Augustine - Nursing Unit Manager SPINAL INJURY UNIT Ph:  3176 2737

Jaimee Smith - Office Manager SPINAL INJURY UNIT Ph: 3176 5016

Allana Grey - Qld Regional Manager DECJUBA Ph:  0400 189 646

Timeline

Administration Officer - Spinal Injury Unit

PRINCESS ALEXANDRA HOSPITAL
02.2024 - Current

Administration Officer - Relief Pool

PRINCESS ALEXANDRA HOSPITAL
11.2023 - 02.2024

Store Manager - Carindale

DECJUBA (Retailer)
11.2022 - 11.2023

Store Manager - Garden City

DECJUBA
09.2021 - 11.2022

Senior Account Manager

OVATO (Commercial printer & letterbox distributor)
01.2002 - 01.2021

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Joanne Freeman