Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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JOANNE GILLS

Bargara,QLD

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.

Overview

20
20
years of professional experience

Work History

Customer Service Cashier

Coles
Ayr, QLD
06.2021 - 07.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Team Leader Manager

Vic Roads
Broadmeadows, Vic
04.2003 - 06.2016
  • Assigned and monitored daily tasks for team members.
  • Provided guidance, coaching, and feedback to team members.
  • Organized team meetings to discuss progress and challenges.
  • Developed strategies to increase productivity and efficiency of the team.
  • Implemented new processes and procedures as needed.
  • Created and maintained a positive work environment for employees.
  • Maintained records of employee performance reviews.
  • Resolved conflicts between team members in a timely manner.
  • Ensured compliance with company policies and regulations.
  • Recruited, trained, and supervised new staff members.
  • Conducted regular performance appraisals for all team members.
  • Analyzed data trends to identify opportunities for improvement.
  • Collaborated with other departments to ensure smooth operations.
  • Ensured that deadlines were met by setting realistic goals.
  • Participated in budgeting activities to maximize resources.
  • Identified areas where teams could improve their skillset.
  • Developed strategies to motivate employees in achieving goals.
  • Provided technical assistance when needed.
  • Monitored customer service standards across the organization.
  • Promoted a culture of collaboration within the team.
  • Facilitated communication between senior management and staff.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Oversaw daily workloads and workflow for smooth operations.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Coached team for success by using corrective action processes.
  • Delegated work assignments and prioritized tasks.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Suggested various operational strategies to increase productivity.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Initiated training sessions and coached employees to develop effective staff.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.

Education

High School Diploma -

Glenroy Technical School
Glenroy, VIC
12-1979

Skills

  • Customer Service
  • Payment Collection
  • Cash Handling
  • Customer Complaint Resolution
  • Merchandise Restocking
  • Customer Relationship Management (CRM)
  • Cash Management
  • Customer Satisfaction
  • Customer inquiries
  • Product Knowledge
  • POS System Operation
  • Telephone management
  • Positive and professional
  • Cross-selling abilities

Affiliations

  • Walking
  • Gardening
  • Gym
  • Swimming

Timeline

Customer Service Cashier

Coles
06.2021 - 07.2023

Team Leader Manager

Vic Roads
04.2003 - 06.2016

High School Diploma -

Glenroy Technical School

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JOANNE GILLS