Joanne Gould
Zillmere,Australia
Summary
Dynamic and results-driven professional with extensive experience in customer service and logistics at Concrete Taxi. Proven ability to manage schedules and optimize operations, ensuring timely deliveries. Skilled in data entry and effective communication, consistently enhancing customer satisfaction and team collaboration. Recognized for maintaining high standards in service and cleanliness.
Overview
12
12
years of professional experience
Work History
Scheduler
Concrete Taxi
11.2018 - 04.2019
- Customer Service, phone enquiries, booking concrete trucks for daily deliveries ensuring trucks run to schedule, data entry, in charge of office Saturdays and full cleaning of office and amenities.
Query Operator/Radio Operator
Black and White Cabs
09.2015 - 11.2018
- Duties: customer service, all taxi driver queries over radio, locating addresses, business addresses, locating passengers, tracing cars through gps, advising customers of delays etc, addressing live alarm situations with police/ambulance etc.
Customer Service Officer
Black and White Cabs
06.2014 - 09.2015
- Duties: inbound call centre bookings for taxis in Brisbane, Perth, Toowoomba and Maryborough.
Contract Cleaner
MKL Cleaners
02.2014 - 06.2014
- Duties: Full internal cleans of Queensland Public Housing Houses and Apartments.
Meat and Bakery Manager
Bi-Lo Toombul (Coles Group)
08.2011 - 02.2014
- Duties: customer service, staff supervision, inventory control, filling load, planograms, maintaining cleanliness of both departments to a high standard, building promotional displays, ticketing, monthly stocktake, ensuring minimal shrinkage, markdowns.
- Deli duties: customer service, slicing meat, dishwashing, use of chicken oven.
- Storeman duties: Receiving inward goods-dairy/grocery/fresh produce, use of pallet jacks.
- Service duties: Customer service, use of POS registers.
Perishables 2IC Fulltime
Bi-Lo Toombul (Coles Group)
08.2009 - 08.2011
- Duties: Customer service, staff supervision, staff training, liaising with internal & external representatives, filling milk, filling load, filling back stock, short code markdowns, short code checks, planograms, ticketing, building promotional ends, cutting in stock, facing, registers, receiving all goods.
Night fill Assistant
Bi-Lo Toombul (Coles Group)
11.2006 - 06.2008
- Duties: Customer service, Fill load, fill back stock, ticketing.
Education
Skills
- Customer Service
- Cleaning to high standards
- Strip and polish floors
- Amenities cleaning
- Reception Duties
- Database Management
- Timesheets
- Switchboard experience
- Large volume mail outs
- Staff supervision
- Data entry
- Receiving inward goods
- Proficient operation of pallet jack
- Proficient use of cardboard baler
- Proficient use of POS register
- Proficient use of handheld PDT (scanner)
- Inventory control, including shrinkage
- Joint ordering with external stakeholders
- Safety committee member
- Building promotional ends displays
- 2 way radio operation
- GPS Tracking
- Baking biscuits and pastries
- Filling and icing cakes
- Filling and topping donuts, éclairs and a variety of bakery products
- Deli Service - use of meat slicer and chicken oven
- Cooking and meal prep
- Barista duties
- Waitressing
- Microsoft Word
- Excel
- Publisher
- Internet
- Various in-house program
- Fast and Efficient Worker
- Punctual / Reliable
- Uses Initiative
- Self-motivated
References
- Sue Booth, Office Manager, Concrete Taxi, 0402 219 457
- Karen Hibbert, Query Manager, Black and White Cabs, 3860 1800
- Royclyn Sheehan, Shift Manager, Black & White Cabs, 3860 1800
- Fiona Newell, Store Manager, Bi-Lo Toombul, 0412 784 430
Personal Characteristics
- Fast and Efficient Worker
- Punctual / Reliable
- Uses Initiative
- Self-motivated
- Quick learner
- Happy disposition
Personal Information
License: Holder of current open manual c class drivers licence, own vehicle
Timeline
Scheduler
Concrete Taxi
11.2018 - 04.2019
Query Operator/Radio Operator
Black and White Cabs
09.2015 - 11.2018
Customer Service Officer
Black and White Cabs
06.2014 - 09.2015
Contract Cleaner
MKL Cleaners
02.2014 - 06.2014
Meat and Bakery Manager
Bi-Lo Toombul (Coles Group)
08.2011 - 02.2014
Perishables 2IC Fulltime
Bi-Lo Toombul (Coles Group)
08.2009 - 08.2011
Night fill Assistant
Bi-Lo Toombul (Coles Group)
11.2006 - 06.2008