Joanne Gurman
Healesville,VIC
Summary
Professional administration expert skilled in streamlining office functions and managing daily operations to support business objectives. Recognized for fostering teamwork and achieving results through effective collaboration and adaptability. Demonstrates strong organizational and problem-solving skills, with reliable and flexible approach to changing needs.
Overview
33
33
years of professional experience
Work History
Bookkeeper
Dogdayz
11.2024 - Current
- Maintaining and processing invoices and deposits
- Managing accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handling payroll processing for over 50 employees, ensuring timely payment and adherence to tax regulations.
- Monitoring incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Booking in of animals using Pet Manager System
- EOM / EOY reporting using Xero
- Bank Reconcilation
- Reconciliation of Credit Cards, Cash deposits, EFT
- Completion Of Quarterly BAS, Monthly SRO and ATO compliances
Administration Manager
Quality Packaging Services
05.2018 - 12.2024
- General Administrative duties
- Reception, Invoicing, Creating & matching purchase orders, Accounts payable & receivable, Taking minutes of meeting, typing and distributing. Payroll and timesheets for 50 + employees ( Melb and Syd) Reconciliation of EOM and EOY
- Lodgement of Quarterly BAS, Monthly PAYG and Payroll Tax
Receptionist/Personal Assistant
HWMK (Hughes Watson Marks Kennedy)
01.2018 - 05.2018
- Reception
- General Administrative duties
- Answering phones, booking appointments, Diary management of court dates, filing, archiving, Processing of payments, chasing payments, Creating new files, time attendance, daily call list, new client listing, Stationary ordering, billing, VLA billing, Barrister disbursement billing. Lodging court documents
- Temporary Position
Transport Coordinator/Customer Service
MTAW (Melbourne Transport & Warehousing)
08.2017 - 11.2017
- Input of work orders received via email and phone orders. Creating purchase orders and allocating stock on arrival into warehouse. Stock adjustments, weekly stock counts with warehouse, KPI reports, Daily Load Sheets, Weekly Customer Count Reports, Various customer reporting spreadsheets, Transport documentation, Tracking of deliveries, Liaising with various transport companies, updating of price lists, Managing incoming containers and release of import stock.
- Temporary/Contract Position
Planner/Sales Support
Dellner Coupler
11.2016 - 08.2017
- Reception
- Input of work orders received via email and phone orders. Creating purchase orders and allocating stock on arrival into warehouse. Invoicing of all clientele, Stock adjustments, issuing of credits, weekly stock counts with warehouse, KPI reports, Daily Load Sheets, Weekly Customer Count Reports, Various customer reporting spreadsheets, Transport documentation, Tracking of deliveries, Liaising with various transport companies, updating of price lists, Quotations, Proposals. Receiving of goods
- Temporary/Contract Position
WA Foodservices Logistics Co-ordinator
Murray Goulburn/Devondale
11.2015 - 11.2016
- Input of sales orders for all of Western Australia via email and phone orders. Creating purchase orders and allocating stock on arrival into warehouse. Invoicing of all clientele, Stock adjustments, issuing of credits, weekly stock counts with warehouse, KPI reports, Daily Load Sheets, Weekly Customer Count Reports, Various customer reporting spreadsheets, Transport documentation, Tracking of deliveries, Liaising with various transport companies
- Temporary/Contract Position Through TOLL
Inventory Controller/Customer Service Manager
Access Cellars/Wine Box Warehouse
01.2014 - 05.2015
- Liaising with a large client base via phone and email. Managing the Inputting of sales orders, billing, invoicing and tracking of all orders shipped through Aust. Post, local couriers and interstate couriers. Negotiating best freight costs for large pallets to be sent Australia wide. Receiving of inward goods and adjustment of stock as necessary. Creating new line items and organizing the warehouse to accommodate new products. Inventory control of stock by way of weekly/monthly stock takes. Providing daily/weekly reports for clientele along with track/trace history for clients for movement of certain products for the month. Maintaining a safe work environment with weekly staff meetings on how to improve on safety along with improving productivity and quality assurance, staff rostering, employing of new staff, maintenance of equipment
Business Owner
Watergardens Florist
01.2007 - 01.2013
- Running of my own business entailed hiring and firing of staff. All administrative duties. Customer relations in providing excellent service and listening to what the client’s needs were. Training of staff, implementing hours of work for staff members, resolving problems, mediating staff disputes, handling customer complaints. Meeting with property developers and engaging in contract agreements. Merchandising of products, purchasing of goods. Being able to prioritize task, multitask effectively, efficiently and communicate to get the best outcome. Dealing with wholesalers/growers to obtain best price/quality.
Office Manager
Quality Care
01.1992 - 01.2007
- Provided administrative, secretarial, personal assistance to the CEO of a large cleaning company. Co-ordinated and managed multiple priorities and projects. Provided secretarial duties. Scheduled appointments, arranged travel interstate and overseas. Typing of all tenders and quotations. Reception duties, accounts payable/receivable, payroll, resolving billing/invoicing enquires, end of month invoicing and reconciliation, typing of all correspondences. Reception duties, managing supervisors and staff rosters.
Skills
- Management/Administrative professional experienced working in a fast paced environment demanding strong organizational, technical and interpersonal skills A results driven person with a systematic approach to problem solving with the ability to engage people at all levels
- Highly trustworthy, ethical and discreet Committed to superior customer service Excellent organizational, administrative and presentation skills with the ability to communicate at all levels Ability to learn quickly and develop new skills
- Cross-industry experience
- Time management expertise
- Systems knowledge of Netsuite, Xero, Pet Manager, Myob
Timeline
Bookkeeper
Dogdayz
11.2024 - Current
Administration Manager
Quality Packaging Services
05.2018 - 12.2024
Receptionist/Personal Assistant
HWMK (Hughes Watson Marks Kennedy)
01.2018 - 05.2018
Transport Coordinator/Customer Service
MTAW (Melbourne Transport & Warehousing)
08.2017 - 11.2017
Planner/Sales Support
Dellner Coupler
11.2016 - 08.2017
WA Foodservices Logistics Co-ordinator
Murray Goulburn/Devondale
11.2015 - 11.2016
Inventory Controller/Customer Service Manager
Access Cellars/Wine Box Warehouse
01.2014 - 05.2015
Business Owner
Watergardens Florist
01.2007 - 01.2013
Office Manager
Quality Care
01.1992 - 01.2007
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