Joanne Harbourne

Working at Zambreros taught me how to most effectively interact with and provide for customers. I was able to talk to hundreds of different people every day and I am much more confident in my customer service and active listening skills as a result. Further skills gained/refined are listed below.

• Enhanced team efficiency by effectively communicating and cooperating with other staff
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Provided support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

As this was my first professional job it impacted me greatly. I learnt very quickly to be proactive with whatever tasks were at hand, as well as to be patient and considerate even in the most stressful of times. Other skills I gained are as follows

• Versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and our boarders
• Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
• Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.