Joanne Harding
Blackwood,SA
Summary
Dynamic and dedicated professional with experience at RSPCA, excelling in customer service and inventory management. Proven ability to foster team collaboration and engage with the community effectively. Recognized for attention to detail and a positive attitude, consistently enhancing customer satisfaction and operational efficiency. Adaptable and reliable, ready to contribute to organizational success.
Overview
1991
1991
years of post-secondary education
Work History
Volunteer
The Salvation army
Blackwood, SA
07.2025 - Current
- Collaborated with team members to maintain a clean and safe environment.
- Participated in training sessions to learn about available resources and services.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
Sales Assistant
RSPCA
Blackwood, SA
03.2025 - 06.2025
- Assisted customers in selecting products and services for their pets.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Provided accurate information about animal care and welfare initiatives.
- Processed customer transactions using point-of-sale systems efficiently.
- Collaborated with team members to ensure a welcoming store environment.
- Handled customer inquiries and resolved issues with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Assisted in creating displays to promote products.
- Fostered relationships with customers to expand customer base and retain business.
- Replenished merchandise on shelves as needed throughout the day.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Managed cash register transactions accurately and efficiently.
- Performed regular price checks to ensure competitive pricing.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Processed orders accurately and efficiently using a POS system.
- Assisted customers in locating products, providing detailed information and recommendations.
- Provided excellent customer service to clients in person and over the phone.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
The Hobart College
Mt Nelson , TAS 02.1989 - 12.1990
Kingston High School
Kingston , TASSkills
- Customer service
- Inventory management
- Sales transactions
- Product knowledge
- Team collaboration
- Community engagement
- Communication skills
- Multitasking abilities
- Attention to detail
- Reliability and punctuality
- Computer skills
- Answering phones
- Friendly and outgoing
- Empathy and patience
- [State] Driver's license
- Telephone etiquette
- Donation management
- Organized and efficient
- Flexible schedule
- Decision-making
- Adaptability and dependability
- Public relations
- Multitasking and organization
- Positive attitude
Timeline
Volunteer
The Salvation army
07.2025 - Current
Sales Assistant
RSPCA
03.2025 - 06.2025
The Hobart College
02.1989 - 12.1990
Kingston High School