Samantha Henderson
Sydney,NSW
Summary
Highly organized and detail-oriented administrative professional excels in office management and customer relations. Resourceful and adaptive team leader with expertise in appointment scheduling, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of local and corporate practices.
Overview
8
8
years of professional experience
Work History
Administrator and Supervisor
Aqua Learn to Swim, Blacktown City Council
03.2018 - 11.2023
- Competitor analysis and business planning
- Processing and filing documents in a timely manner
- Improving existing procedures and developing new ones
- Running team meetings, taking minutes
- Records management - enrolment, attendance, progress, scheduling, accounts reconciliation
Supervisor
Cook and Phillip Park Aquatic and Fitness Centre, Sydney
07.2017 - 03.2018
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Responded to customer questions regarding products, prices and availability.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Daily report provided to Coordinator on Staffing, attendance, Performance reviews , client grading and regrading as appropriate
- Prepare for start of shift
- Monitored employee productivity to provide constructive feedback and coaching.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Receptionist
Aquatic Safety Training Academy, Seven Hills
03.2016 - 07.2017
- Communication between managers, other staff and customers
- Managing daily operations- Marking attendance, taking enrolments, assessing students, pool testing
- Responding to customer emails and phone calls
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Some College (No Degree) - Certificate III in Business
TAFE NSW
Sydney, NSW07-2024
High School Diploma -
Galston High School
Sydney, NSW12-2011
Skills
- Following procedures
- Communication
- Adaptable
- Collaborative
- Technology Proficient
- Office Administration
- New Hire Onboarding
- Staff Management
- Presentation Creation
- Supplies Ordering
- Events Coordination
- Employee Supervision
- Program Oversight
- Policy writing
- Timesheet Processing
- Technical Documentation
- Schedule Coordination
- Project Coordination
- Customer Service
- Scheduling
- Deadline Adherence
- Continuous Improvement
- Information Management
- Performance Improvement
- Decision-Making
- Document Control
- Meeting facilitation
- Recordkeeping and File Management
References
References available upon request.
Timeline
Administrator and Supervisor
Aqua Learn to Swim, Blacktown City Council
03.2018 - 11.2023
Supervisor
Cook and Phillip Park Aquatic and Fitness Centre, Sydney
07.2017 - 03.2018
Receptionist
Aquatic Safety Training Academy, Seven Hills
03.2016 - 07.2017
Some College (No Degree) - Certificate III in Business
TAFE NSW
High School Diploma -
Galston High School
Similar Profiles
Dilan AvsarDilan Avsar
Administration/On Call Customer Service Officer at Blacktown City CouncilAdministration/On Call Customer Service Officer at Blacktown City Council
Ashleigh WatkinAshleigh Watkin
Customer Service Representative at Blacktown City CouncilCustomer Service Representative at Blacktown City Council
Julie RedhiJulie Redhi
Senior Coordinator Environmental Services at Blacktown City CouncilSenior Coordinator Environmental Services at Blacktown City Council