Samantha Henderson
Sydney,NSW
Summary
Highly organized and detail-oriented administrative professional excels in office management and customer relations. Resourceful and adaptive team leader with expertise in appointment scheduling, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of local and corporate practices.
Overview
8
8
years of professional experience
Work History
Administrator and Supervisor
Aqua Learn to Swim, Blacktown City Council
03.2018 - 11.2023
- Competitor analysis and business planning
- Processing and filing documents in a timely manner
- Improving existing procedures and developing new ones
- Running team meetings, taking minutes
- Records management - enrolment, attendance, progress, scheduling, accounts reconciliation
Supervisor
Cook and Phillip Park Aquatic and Fitness Centre, Sydney
07.2017 - 03.2018
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Responded to customer questions regarding products, prices and availability.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Daily report provided to Coordinator on Staffing, attendance, Performance reviews , client grading and regrading as appropriate
- Prepare for start of shift
- Monitored employee productivity to provide constructive feedback and coaching.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Receptionist
Aquatic Safety Training Academy, Seven Hills
03.2016 - 07.2017
- Communication between managers, other staff and customers
- Managing daily operations- Marking attendance, taking enrolments, assessing students, pool testing
- Responding to customer emails and phone calls
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Some College (No Degree) - Certificate III in Business
TAFE NSW
Sydney, NSW07-2024
High School Diploma -
Galston High School
Sydney, NSW12-2011
Skills
- Following procedures
- Communication
- Adaptable
- Collaborative
- Technology Proficient
- Office Administration
- New Hire Onboarding
- Staff Management
- Presentation Creation
- Supplies Ordering
- Events Coordination
- Employee Supervision
- Program Oversight
- Policy writing
- Timesheet Processing
- Technical Documentation
- Schedule Coordination
- Project Coordination
- Customer Service
- Scheduling
- Deadline Adherence
- Continuous Improvement
- Information Management
- Performance Improvement
- Decision-Making
- Document Control
- Meeting facilitation
- Recordkeeping and File Management
References
References available upon request.
Timeline
Administrator and Supervisor
Aqua Learn to Swim, Blacktown City Council
03.2018 - 11.2023
Supervisor
Cook and Phillip Park Aquatic and Fitness Centre, Sydney
07.2017 - 03.2018
Receptionist
Aquatic Safety Training Academy, Seven Hills
03.2016 - 07.2017
Some College (No Degree) - Certificate III in Business
TAFE NSW
High School Diploma -
Galston High School
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