Summary
Overview
Work History
Skills
Certification
I enjoy attending Pilates 2-3 times per week and beach walking
Timeline
Generic

Joanne Lewis

Perth,WA

Summary

Continuous development throughout my working and personal life have shaped me to be a driven, knowledgeable, considerate and emotional intelligent person. I enjoy to see others reach their potential as well as continuing to developing own.

I am a collaborative leader with dedication to partnering with coworkers to promote ,engage, a empowering work culture but i also am able to work autonomously. Strengths are in building and maintaining relationships through active listening, excellent communication skills with a diverse range of clients/customers in various settings

A caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet their specific needs.

I believe i have the ability with my life and professional skills i have developed over the years, to adapt and transfer to many positions in the workforce.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Optical Store Manager

Specsavers Riverton
05.2023 - 02.2024


  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to offer customers.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Maintained up-to-date knowledge of industry trends and advancements in eyewear technology.
  • Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
  • Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.

Optical Dispenser/Manager

Specsavers Booragoon
03.2012 - 05.2023
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look whilst building connections and rapport.
  • Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
  • Reduced employee turnover by fostering positive work environments that encouraged teamwork and open communication.
  • Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
  • Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
  • Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
  • Coordinated staff schedules to ensure adequate coverage during peak hours and minimize overtime expenses.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Gained strong leadership skills by managing projects from start to finish.

Community Support Worker

Southampton Social Services
01.2001 - 02.2008
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Helped create comprehensive program to meet young person needs.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
  • Cultivated strong network of providers delivering necessary assistance to children and families.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Managed cases of young people and their families receiving social or community service support.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Helped clients navigate social services system and access needed resources.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Maintained professional development through ongoing training courses, staying current on best practices in field of community support work.

Administrative Officer

Social Services, Southampton City Council
10.1997 - 06.2001
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Skills

  • Goal Setting
  • Business Growth Initiatives
  • Customer Service
  • Teamwork and Collaboration
  • Staff Scheduling
  • Delegation
  • Performance Evaluations
  • Customer care and Service Management
  • Excellent Communication
  • Compassionate and Empathetic

Certification

Diploma Leadership and Business Management

Cert IV Optical Dispensing

NVQIII Community Support

BSL Stage 1 in Sign Language

Continuous learning, growth, through companies learning platform.

I enjoy attending Pilates 2-3 times per week and beach walking

Pilates allows me to have 'me time' and build and tone my core strength. I have found it to be a great way to de-stress whilst working out.

I enjoy beach walking with my dog and family on weekends, it is a great way for my family and I to just take in the surroundings and relax.

Timeline

Optical Store Manager

Specsavers Riverton
05.2023 - 02.2024

Optical Dispenser/Manager

Specsavers Booragoon
03.2012 - 05.2023

Community Support Worker

Southampton Social Services
01.2001 - 02.2008

Administrative Officer

Social Services, Southampton City Council
10.1997 - 06.2001

Similar Profiles

CREATE PROFILE
Joanne Lewis