Joanne Hunter

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Self-motivated, with a strong sense of personal responsibility.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.

Achievements

• Collaborated with the team to design a new product, "The Dash".
• Developed & documented procedures for a new product "Prime Alerts" with the first two months of joining.
• Secured venues for Managed Services in areas where none existed previously.
• Conceptualised and currently developing a new course designed for Club/Hotel industry professionals.

• Analysis of cashflow and link data to identify breaches in machine and systems integrity
• Ensure compliance of gaming activities with regulatory framework
• Coordination and analysis of gaming at Group venues
• Identification of underperforming assets
• Design and develop reporting systems and tools for Management/Board reports
• Implementation of AML reporting and tactics.
• Manage and coach gaming administration staff.
• Investigate patron issues and complaints.
• Analyse effectiveness of promotions.
• Liaise with gaming team leaders and staff on a daily basis.
• Liaise with all departments re gaming-related matters.
• Liaise with contractor, supplier, regulatory and other industry representatives.

Achievements

• Maintained Top 10 NPM ranking
• Maintained Top 25 overall ranking
• Implementation of new gaming system (S7000)
• Revamped loyalty system
• Amalgamation of 4 sites
• Promotion to Operations Manager from Gaming Analyst

• Compiling, analysing and reporting poker machine statistics
• Collating and processing data required to produce performance reports
• Investigating variance and meter problems
• Problem solving membership card and point issues
• Maintaining database with correct information
• Monitoring adherence with regulatory requirements
• Promotion ideas and setup
• Gaming system (Aristocrat) management
• Customer service
• Training staff
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.

• Learned, analysed and trained Advantage Club Gaming System (Advantage).
• Worked with Developers to enhance and correct issues within the Advantage.
• Problem-solved at on-site implementations of Advantage.
• Trained internal staff on new products.
• Updated and authored product manuals.
• Demonstrations of IGT software products to potential customers.
• Post-implementation support.

• Testing databases, current and new.
• Working with Development on issues found during the testing phase.
• Designing and implementing new reports.
• Acknowledged as the most skilled gaming analyst at eBet as well as having the broadest knowledge of the back-office suite.
• Specialist in multi-venue (WAN) systems.
• Key link between Support and Development.
• Escalated/2nd level venue support.
• Trained and managed system implementations at some of Sydney’s premier clubs as well as Australian (Treasury, Jupiter's and Star) and international (Noumea & Korea) casinos.
• Produced many functional specifications for new products and enhancements.
• Authored several product manuals.
  

Achievements

• Coordinated all parties involved in release of LOS BreakAway
• Final release of Game Lite (for small venues and pubs) and Game Assist 2 (now known as Metropolis)
• QAT and initial implementation of Split-floor (mixed IGMI and GMI), Cashless, BreakAway, WAN on mixed SAS and X-Series with non-decimal currency

• Analysis of the cashflow and link data to identify breaches in machine and systems integrity.
• Ensure compliance of gaming activities with regulatory framework.
• Coordination and analysis of the gaming activities at Group venues.
• Identification of underperforming assets.
• Design and develop reporting systems and tools for Management/Board reports.
• Manage and coach gaming administration staff.
• Investigate patron issues and complaints.
• Analysis of the effectiveness of promotions.
• Liaise with gaming supervisors and staff on a daily basis.
• Liaise with Accounts and other departments regarding gaming related matters.
• Liaise with contractor, supplier, regulatory and other industry representatives.
  

Achievements

• Developed Wentworthville Leagues Club Gaming Attendants Training Course.
• Managed logistics of $2 million dollar gaming floor renovation.

• Tested the CMS providing feedback reports to system programmers regarding metered profit data for duty reconciliation.
• Liaised with venues regarding rollout of the CMS.
• Liaised with other business units regarding system integration aspects of venue support.
  

Achievements

• Developed cross-organisational training course to promote communication and tighter integration of business unit activities