Joanne Jolob
Perth,WA
Summary
I am a professional Booking Coordinator and Manager at Royal Perth Hospital with a proven track record in Clerical Management and process improvement. I enhanced team culture and foster a culture of engagement and continuous learning among staff. Committed to delivering exceptional customer service.
Overview
24
24
years of professional experience
Work History
Booking Coordinator and Acting Clerical Manager
Royal Perth Hospital - Imaging Services Department
06.2002 - Current
- Continuing to make the Clerical team work as a team and work in harmony
- Coordinate the day to day Clerical Area in the Imaging Department (including Nuclear Medicine)
- Assist the Booking and Clerical Staff with their duties
- Implement new procedures
- Maintain the Procedure manuals
- Ordering of stationary
- Ordering of IPROC
- Educate staff of their responsibilities as a Health Worker
- Managed and motivated employees to be productive and engaged in work..
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Clerical Rostering
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Educate staff regarding safe working conditions for workers.
- Liaising with all Imaging staff, allied health staff, patients, visitors and external providers
- Revenue raising for the Pre Anaesthetic Nurse (PAN) Clinic and Imaging procedures
- Safety Rep- making sure safety procedures are adhere to
- Developed a strong Department culture in the Clerical Area focused on employee engagement, collaboration, and continuous team work
- Regularly review current processes for potential improvements, sharing insights with staff and their insights for continuous improvement within the Clerical Area
- Working with PACS Admin staff to improve processes within Karisma and PACS system
- Streamlined appointment, cancellations and rescheduling processes to minimizing disruptions to daily appointment scheduling
- Making sure that staff are trained in the procedure to reduce outpatient DNA rates.
- Having processes in place for correct patient idenification
Administrative Assistant - Acting
Royal Perth Hospital - Medial Imaging
06.2024 - 12.2025
- Facilitating Medical Students placements with the Imaging Department from University of WA and Notrodam
- Facilitate Doctors for Obervership (Overseas, Interstate and within WA) within the Medical Imaging Department and that all the paperwork including health vaccinations are completed
- Organise the Clinical Trials including costing, billing coding in Karisma and liaising with the trial nurses
- Billing of the SPA Account
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Skills
- Clerical management
- Customer service
- Clerical rostering
- Process improvement
- Karisma
- PACS
- Communication with staff
Timeline
Administrative Assistant - Acting
Royal Perth Hospital - Medial Imaging
06.2024 - 12.2025
Booking Coordinator and Acting Clerical Manager
Royal Perth Hospital - Imaging Services Department
06.2002 - Current
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