Joanne Jones
Success,WA
Summary
Dynamic professional with a proven track record in customer relations and business development, notably as a Customer Service Sales Representative at Uniform Concepts. Skilled in problem-solving and staff management, I successfully enhanced customer satisfaction and streamlined operations, driving growth and maintaining a strong industry reputation.
Overview
16
16
years of professional experience
Work History
Customer Service Sales Representative
Uniform Concepts
Jandakot , Wa
10.2023 - Current
- Assist families with sizing their children for school uniforms from kindy to year 12.
- Manage customer inquiries through phone, email, and chat channels.
- Processed orders accurately and efficiently using company software.
- Resolved customer complaints promptly to ensure satisfaction.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
Owner
NRG Ice Hockey Academy
01.2020 - Current
- Founded and manage NRG Ice Hockey Academy, a thriving business dedicated to providing top-quality ice hockey training.
- Handle all office administration tasks, including scheduling, customer relations, and financial management.
- Collaborate with coaches and staff to maintain high standards of coaching and player development.
- Successfully grew the academy's reputation and expanded its reach in the ice hockey community.
- A thriving business dedicated to providing top-quality ice hockey training.
Owner
Hang My Telly
01.2013 - Current
- Founded and currently own and operate Hang My Telly, a successful business specializing in television installation services.
- Manage all aspects of the business, including administration, customer service, and finance.
- Developed and implemented marketing strategies to expand the customer base.
- Ensured high customer satisfaction and maintained a strong reputation in the industry.
- A successful business specializing in television installation services.
Assistant Manager
Kitchen Warehouse
01.2010 - 01.2013
- Played a key role in managing day-to-day operations in the kitchen warehouse.
- Oversaw inventory, ordering, and product management.
- Trained and supervised staff, ensuring a high standard of service.
- Collaborated with management to improve workflow and efficiency.
Education
Diploma - Secretarial and Office Administration
Arnold and Carlton College
UK01.1988
Skills
- Office Administration
- Staff Management
- Customer Relations
- Inventory Management
- Business Development
- Problem solving
- Time management
- Empathy and patience
- Problem-solving
- Customer needs assessment
- Active listening
- Point-of-sale system
References
Available upon request.
Affiliations
Ice hockey
Timeline
Customer Service Sales Representative
Uniform Concepts
10.2023 - Current
Owner
NRG Ice Hockey Academy
01.2020 - Current
Owner
Hang My Telly
01.2013 - Current
Assistant Manager
Kitchen Warehouse
01.2010 - 01.2013
Diploma - Secretarial and Office Administration
Arnold and Carlton College