Joanne Kaiser
Toowoomba,QLD
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
21
21
years of professional experience
Work History
Store Manager
Golders Toowoomba
Toowoomba, QLD
01.2022 - Current
- Updated POS system with new products and promotional offers.
- Identified opportunities for cost savings through waste reduction initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared staff work schedules and assigned team members to specific duties.
Retail Assistant
GoldersToowoomba
Toowoomba, QLD
05.2021 - 12.2021
- Answered phones promptly and directed calls appropriately.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Processed payments using cash register, credit card machine and POS system.
- Assisted customers with product selection, answered queries and provided advice.
- Assisted in setting up promotional displays, signage and window displays.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Operated cash registers to process sales transactions.
- Restocked shelves with new merchandise when required.
Stay at Home Mum
Home
Toowoomba, QLD
04.2012 - 05.2021
- Stay at home Mother of three amazing girls
- Completed a Certificate IV in Accounting and Bookkeeping online with Monarch Institute in 2020.
Senior Administration Officer
Total Technology Centre
Toowoomba, Australia
05.2006 - 04.2012
- General administration duties
- Training new staff
- Updating spreadsheets
- Accounts receivable/invoicing/receipting, banking and petty cash
- Managing warranties
- Stock taking
- Logging on/off service jobs
- Coordination of Technicians
- Managing of Emaintenance & Printsolv (Automated toner website)
- Quotes
- Warranties
- Order and distribute office supplies while adhering to a fixed office budget
Relief Receptionist
Darling Downs Radio
Toowoomba, Australia
10.2005 - 12.2005
- Answering switchboard
- Maintain database
- General administration duties
Temporary Data Capture
Toowoomba Regional Council
Toowoomba, Australia
05.2005 - 08.2005
- Company Overview: Development Assessment
- Scanning building plans
- Profiling
- Answering phone
- Development Assessment
Temporary Office Administration
Toowoomba Regional Council
Toowoomba, Australia
04.2005 - 05.2005
- Company Overview: Parks & Recreation
- Wedding bookings
- Customer complaint/request recording
- Parks & Recreation
Records Clerk
Toowoomba Regional Council
Toowoomba, Australia
01.2005 - 04.2005
- Company Overview: Corporate Records
- Sorting/distributing mail
- Operating high volume copiers to produce print jobs for Councillor's minutes and other council documents
- Archiving documents
- Producing ID cards for council staff
- Corporate Records
Office Administration Traineeship
Toowoomba Regional Council
Toowoomba, Australia
01.2004 - 12.2004
- Company Overview: People Development (Human Resources)
- Data entry
- Spreadsheets
- Filing
- Stationery orders
- Incoming/outgoing mail
- Employment, termination and extension letters
- Collating EBA information
- Organising interview folders
- Coordination of Trainee Program
- Coordination of Wellness Program
- General office duties
- People Development (Human Resources)
Education
Certificate - Certificate IV in Accounting & Bookkeeping - Xero
Monarch Institute
Online04-2020
Diploma - Management Level V
Prime Learning
03-2011
Pracsoft Basic Essential Training Course
Wesley Health Management
Brisbane, QLD02-2011
Certificate - Medical Reception/Terminology
Wesley Heath Management
Brisbane, QLD09-2010
Certificate - Certificate III Business Administration
Business Success Group
Toowoomba01-2005
Skills
- Skilled and efficient administrative support
- Quick learner
- Customer service excellence
- Accurate data entry and word processing
- Maintain confidential client and corporate files
- Strong and clear communicator
- Confident telephone manner
- Hard worker with a strong work ethic
- Training employees
- Spreadsheet management
- Multi-line phone proficiency
- Invoice processing
- Cooperative and collaborative team worker
- Time and priority management
- Ability to work independently
- Remain calm under pressure
- Adhering to confidentiality procedures
- Experienced in financial processing and receipting
- Quick to learn and adapt to new situations
- Filing and data archiving
- Database management
- Accurate and detailed
- Point of sale systems
- Inventory management
- Cash handling
- Staff rostering
References
References available upon request.
Timeline
Store Manager
Golders Toowoomba
01.2022 - Current
Retail Assistant
GoldersToowoomba
05.2021 - 12.2021
Stay at Home Mum
Home
04.2012 - 05.2021
Senior Administration Officer
Total Technology Centre
05.2006 - 04.2012
Relief Receptionist
Darling Downs Radio
10.2005 - 12.2005
Temporary Data Capture
Toowoomba Regional Council
05.2005 - 08.2005
Temporary Office Administration
Toowoomba Regional Council
04.2005 - 05.2005
Records Clerk
Toowoomba Regional Council
01.2005 - 04.2005
Office Administration Traineeship
Toowoomba Regional Council
01.2004 - 12.2004
Certificate - Certificate IV in Accounting & Bookkeeping - Xero
Monarch Institute
Diploma - Management Level V
Prime Learning
Pracsoft Basic Essential Training Course
Wesley Health Management
Certificate - Medical Reception/Terminology
Wesley Heath Management
Certificate - Certificate III Business Administration
Business Success Group
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