Joanne Kay
Blacktown
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organisation, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes. Hardworking team player with expertise in various roles.
Overview
30
30
years of professional experience
Work History
Executive Assistant / Solutions Manager
Burgtec
2023.10 - 2025.02
- Provide key administrative and business support
- Manage executives calendar, schedule meetings, handle calls, replies to emails and messages
- Identifying, implementing and managing strategic business solutions to address challenges or opportunities
- Provide excellent customer service, build trust and loyalty, leading to repeat business and long term relationships
- Track sales leads, coordinate quotes with the sales team and manage customer accounts via CRM
Office Manager
Valonthan Investments t/as Fineseat
2016.07 - 2023.10
- Assist in the day to day running of the business
- Recruit, screen and interview job applicants
- Manage receivables and evaluate aging, credit risk, collection follow up
- Process fortnightly payrolls, create and maintain staff personnel files
- Process workers compensation claims, reconciling reimbursements
Accounts
Express Power Australia
2013.03 - 2016.07
- Assist in the day to day running of the business
- Applying for solar grid connection in all states
- Investigate and resolve Customer queries
- Assist the Finance Manager with Accounts
- Problem solving, reconciliation of account disputes, following up on outstanding invoices and payments
Administration Manager
Steinhoff Australia
2002.04 - 2013.03
- Maintained the operations of the accounts payable system with vendors
- Conduct hiring, training and managing new recruits
- Coaching and mentoring individuals and identifying their development needs
- Coordinated the payroll administrative work for head office
- (Payroll was centralised in head office)
- Ensure the company complies with Workplace Health and Safety
- Review on a daily basis the overall performance to reach the target and ensure quality
Register Supervisor
Target
1995.01 - 2002.04
- Organise weekly rosters
- Communicate effectively with peers in my team
- Balance cashier tills
- Good organisational skills
- To use my initiative to complete a task or solve a problem
Education
HSC -
Evans High School
01.1993
Skills
- Executive support
- Data entry
- Bank reconciliation
- Office management
- Accounts receivable
- Office administration
- Sales support
- Payroll processing
- Client relationship management
- Customer service
- Accounts payable
Timeline
Executive Assistant / Solutions Manager
Burgtec
2023.10 - 2025.02
Office Manager
Valonthan Investments t/as Fineseat
2016.07 - 2023.10
Accounts
Express Power Australia
2013.03 - 2016.07
Administration Manager
Steinhoff Australia
2002.04 - 2013.03
Register Supervisor
Target
1995.01 - 2002.04
HSC -
Evans High School