Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanne Kay

Blacktown

Summary

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organisation, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes. Hardworking team player with expertise in various roles.

Overview

30
30
years of professional experience

Work History

Executive Assistant / Solutions Manager

Burgtec
10.2023 - 02.2025
  • Provide key administrative and business support
  • Manage executives calendar, schedule meetings, handle calls, replies to emails and messages
  • Identifying, implementing and managing strategic business solutions to address challenges or opportunities
  • Provide excellent customer service, build trust and loyalty, leading to repeat business and long term relationships
  • Track sales leads, coordinate quotes with the sales team and manage customer accounts via CRM

Office Manager

Valonthan Investments t/as Fineseat
07.2016 - 10.2023
  • Assist in the day to day running of the business
  • Recruit, screen and interview job applicants
  • Manage receivables and evaluate aging, credit risk, collection follow up
  • Process fortnightly payrolls, create and maintain staff personnel files
  • Process workers compensation claims, reconciling reimbursements

Accounts

Express Power Australia
03.2013 - 07.2016
  • Assist in the day to day running of the business
  • Applying for solar grid connection in all states
  • Investigate and resolve Customer queries
  • Assist the Finance Manager with Accounts
  • Problem solving, reconciliation of account disputes, following up on outstanding invoices and payments

Administration Manager

Steinhoff Australia
04.2002 - 03.2013
  • Maintained the operations of the accounts payable system with vendors
  • Conduct hiring, training and managing new recruits
  • Coaching and mentoring individuals and identifying their development needs
  • Coordinated the payroll administrative work for head office
  • (Payroll was centralised in head office)
  • Ensure the company complies with Workplace Health and Safety
  • Review on a daily basis the overall performance to reach the target and ensure quality

Register Supervisor

Target
01.1995 - 04.2002
  • Organise weekly rosters
  • Communicate effectively with peers in my team
  • Balance cashier tills
  • Good organisational skills
  • To use my initiative to complete a task or solve a problem

Education

HSC -

Evans High School
01.1993

Skills

  • Executive support
  • Data entry
  • Bank reconciliation
  • Office management
  • Accounts receivable
  • Office administration
  • Sales support
  • Payroll processing
  • Client relationship management
  • Customer service
  • Accounts payable

Timeline

Executive Assistant / Solutions Manager

Burgtec
10.2023 - 02.2025

Office Manager

Valonthan Investments t/as Fineseat
07.2016 - 10.2023

Accounts

Express Power Australia
03.2013 - 07.2016

Administration Manager

Steinhoff Australia
04.2002 - 03.2013

Register Supervisor

Target
01.1995 - 04.2002

HSC -

Evans High School
Joanne Kay