Joanne Keegan
Randwick
Summary
Organized and dedicated professional with a wide range of experience across different roles and sectors. I have proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Medical Secretary
Castlereagh Imaging
03.2025 - Current
- Providing customer service to patients via, face to face, phone and email
- Responsible for payments and invoice reconciliation
- Complex diary management for a busy clinic offering various scans
- General administrative duties such as completing Medicare claims on behalf of patients, sending & requesting referrals to other clinics & hospitals
- Responsible for managing the booking platforms
Housekeeping Attendant - Regional Visa Work
Wyndham Hotel & Resorts
06.2024 - 01.2025
Client Services Representative
Fidelity Digital Assets
02.2023 - 03.2024
- Assisting with day-to-day client trading needs relating to Bitcoin & Ethereum specifically
- Completing all service and operational requests for a specific group of clients and responsible for the overall experience for those clients
- Customer service to high-net worth clients, focusing on client satisfaction with specific attention in the areas of client service relationship management, problem resolution, and process improvement
- Worked closely with the Implementation Manager and Relationship Manager, as well as the broader FDAS team including Technology, Operations, Product/Marketing, and Business Development, to improve processes and client satisfaction by proactively developing a deeper understanding of their operational needs and opportunities
Medical Secretary / PA
Baggot Street Medical & Dermatology Clinic
08.2022 - 02.2023
- Providing customer service to patients via, face to face, phone and email
- Responsible for payments and invoice reconciliation
- Responsible for stock replenishment
- Responsible for daily post and keeping patient files up to date
- Complex diary management for four Doctors
- General administrative duties such as completing insurance claims on behalf of patients, sending & requesting referrals to other clinics & hospitals
- Responsible for managing the booking platforms and the GP systems
Operations Executive - Technology Transfer Team
Trinity College Dublin
12.2021 - 08.2022
- Compiling, analyzing and communicating weekly, monthly & quarterly metrics
- Liaising with external patent agent's firms regarding patent expenditure e.g. invoices and payments queries
- Administering and managing the departments operational budget utilizing the colleges Oracle Financial Information System
- Raise purchase requisitions, receipt invoices, budget reporting
- Organizing and hosting weekly and monthly department meetings
- Supporting the Tech Transfer professionals as part of the wider team agenda
Internal Auditor
AIB
07.2020 - 12.2021
- Develop and maintain effective relationships with key stakeholders through different audits and issue management by being open, honest and ethical
- Assist in Walkthroughs to gain an understanding of business processes, including documenting them and identifying controls
- Assist in identifying the risks from the business risk control assessment
- Assist in writing expected controls based on the business risks
- Taking ownership of Audit Testing on the business processes to help identify issues
- Deliver reports in a timely manner under strict deadlines
- Assist in developing action plans to remediate any issues identified throughout the audit
- Actively Participate in GIA Working Groups to gain access to different perspectives, learn new skills and enhance my communication skills including Methodology, MI & Reporting & CSR
Executive Assistant to Group Head of Internal Audit (GHIA)
AIB
11.2018 - 07.2020
- Managed and Co-ordinated GHIA's diary daily
- Organizing travel arrangements for the GHIA on a regular basis
- Organizing & attending Weekly and Monthly Senior Management Meetings
- Planning & organizing Monthly Town halls and ad-hoc Departmental Meetings
- Planned and Organized GIA's Annual Summit with 85 attendee's and an overnight stay - This included several internal and external guest speakers' as well as team events
- Completed department invoicing
- Answering queries specific to GIA and developing test papers and completing reconciliation work
- Attended and completed the Preparing to be a Leader Programme
- Organised events & activities for the department
- Was a member of the departments methodology & policy committee
Internal Audit Trainee
AIB
11.2016 - 11.2018
- I was accepted into the Internal Audit Trainee Graduate Programme when I completed my Bachelors Degree, this role consisted of all the duties as listed above in my Auditor position with the added responsibilities of;
- Completing monthly training requirements for the programme
- Attending seminars & workshops
- Completing examinations
Education
BBA - Business Management
Institute of Technology, Tallaght
05-2016
High School Diploma -
St. Pauls Secondary School
05-2012
Skills
- Customer service
- Data entry
- Office administration
- Time management
- Customer and client relations
- Executive support
- Attention to detail
- Team collaboration
- Event Management
Timeline
Medical Secretary
Castlereagh Imaging
03.2025 - Current
Housekeeping Attendant - Regional Visa Work
Wyndham Hotel & Resorts
06.2024 - 01.2025
Client Services Representative
Fidelity Digital Assets
02.2023 - 03.2024
Medical Secretary / PA
Baggot Street Medical & Dermatology Clinic
08.2022 - 02.2023
Operations Executive - Technology Transfer Team
Trinity College Dublin
12.2021 - 08.2022
Internal Auditor
AIB
07.2020 - 12.2021
Executive Assistant to Group Head of Internal Audit (GHIA)
AIB
11.2018 - 07.2020
Internal Audit Trainee
AIB
11.2016 - 11.2018
High School Diploma -
St. Pauls Secondary School
BBA - Business Management
Institute of Technology, Tallaght
Similar Profiles
MARINA RANSFIELD WATENEMARINA RANSFIELD WATENE
Medical Imaging Assistant at Castlereagh ImagingMedical Imaging Assistant at Castlereagh Imaging
Farshid FooladgarFarshid Fooladgar
mri technologist at castlereagh imagingmri technologist at castlereagh imaging
Julia KaneJulia Kane
Receptionist at Lisburn & Castlereagh City Council, Castlereagh Hills Golf ClubReceptionist at Lisburn & Castlereagh City Council, Castlereagh Hills Golf Club
Hugo HardwickHugo Hardwick
Dog Walking at Dog OwnersDog Walking at Dog Owners
RACHEL HENNESSYRACHEL HENNESSY
Sports Teacher at SISA AustraliaSports Teacher at SISA Australia