Summary
Overview
Work History
Education
Skills
Timeline
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Joanne Larkins

Adelaide,SA

Summary

Proud, hardworking, and dynamic professional with a proven track record of success across diverse roles. Strong communication skills, and a commitment to continuous learning, in any work environment. Quick adaptability and application of knowledge make me a reliable and strong asset to any team.

Overview

11
11
years of professional experience

Work History

Family Support Practitioner

Aboriginal Legal Rights Movement
Adelaide, SA
08.2022 - 10.2024
  • Facilitated communication between clients and support services to enhance case outcomes.
  • Monitored client adherence to treatment plans established by case workers, or the legal team.
  • Coordinated referrals to community resources for housing, mental health, AOD, and other services.
  • Advocate for clients to ensure a culturally appropriate approach, and case management by the lawyer and other support services.
  • Maintained accurate records of client progress, meetings, goals and documented services provided.
  • Liaised with lawyers to strategise for optimal case outcomes.
  • Participated in multidisciplinary team meetings with social workers, therapists, and solicitors.
  • Attend court hearings for both family law and child protection matters to support and advocate for clients.

Legal Secretary

Aboriginal Legal Rights Movement
Adelaide, SA
01.2021 - 02.2022
  • Maintained attorney calendars by tracking appointments, meetings, and conferences.
  • Answered incoming calls from clients and attorneys, routing inquiries to appropriate personnel.
  • Drafted, edited, finalised, and filed legal documents such as affidavits and other family or child protection matter applications and/or documents.
  • Greeted office visitors professionally while providing support to attorneys as needed.
  • Transcribed dictations from audio recordings into written format using digital equipment.
  • Created and maintained physical and digital document filing systems for efficient case file organisation.
  • Prepared correspondence, memos, and reports using Microsoft Word.
  • Prepared indexed briefs and other files for court.
  • Scanned, photocopied and printed documents.

Receptionist

Aboriginal Legal Rights Movement
Adelaide, SA
02.2020 - 08.2021
  • Managed incoming mail distribution, courier services, faxes, and photocopying requests.
  • Monitored office supplies inventory, placing orders to maintain adequate stock levels.
  • Verified visitor identification cards to ensure secure building access.
  • Provided administrative support through typing letters, filing documents, and scanning materials.
  • Delivered exceptional customer service to both internal and external clients.
  • Maintained organized reception area by tidying materials and furniture regularly.
  • Answered and screened multi-line phone calls, transferring inquiries to appropriate personnel.
  • Assisted visitors with greetings, directions, and information about personnel.

Receptionist

Maxima
Adelaide, SA
07.2019 - 10.2020
  • Managed distribution of incoming mail, courier services, faxes, and photocopying requests.
  • Verified visitor identification cards to ensure security before granting access.
  • Ensured accurate completion of necessary forms prior to processing.
  • Greeted visitors and provided assistance as needed.
  • Scheduled appointments for clients, customers, and other visitors efficiently.
  • Answered and directed calls using multi-line telephone systems, ensuring proper call handling.
  • Handled customer inquiries and complaints, delivering timely and effective solutions.

Front of House

Westlands Hotel
Whyalla, SA
03.2017 - 04.2019
  • Greeted customers and presented menus to enhance dining experience.
  • Took accurate food and beverage orders to ensure customer satisfaction.
  • Cleared tables promptly after guests finished meals to maintain cleanliness.
  • Stocked glassware, silverware, and utensils for efficient table service.
  • Replenished supplies at tableside stations based on customer needs.
  • Trained new bistro servers on restaurant policies and operational procedures.
  • Delivered orders to kitchen staff promptly to facilitate timely service.
  • Monitored alcohol consumption levels to ensure compliance with state regulations.

Server

Barnacle Bill
Whyalla, SA
02.2014 - 03.2017
  • Accurately processed customer orders and delivered food promptly and courteously.
  • Monitored dining room for cleanliness and proper setup throughout service hours.
  • Provided excellent customer service to enhance satisfaction among patrons.
  • Handled monetary transactions accurately, adhering to company cash handling procedures.
  • Assisted in training new servers to ensure consistent service quality.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Served food and beverages, promptly addressing any order issues.
  • Greeted customers and recommended specials to boost sales.
  • Prepared salads and desserts.

Education

Certificate 3 - Business

Australian College of Commerce & Management
NSW
06-2020

Skills

  • Attention to detail
  • Effective communication
  • Follow-up skills
  • Goal orientation
  • Team collaboration
  • Safety compliance
  • Quick learner

Timeline

Family Support Practitioner

Aboriginal Legal Rights Movement
08.2022 - 10.2024

Legal Secretary

Aboriginal Legal Rights Movement
01.2021 - 02.2022

Receptionist

Aboriginal Legal Rights Movement
02.2020 - 08.2021

Receptionist

Maxima
07.2019 - 10.2020

Front of House

Westlands Hotel
03.2017 - 04.2019

Server

Barnacle Bill
02.2014 - 03.2017

Certificate 3 - Business

Australian College of Commerce & Management

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Joanne Larkins