Joanne Lau
Roseville
Summary
Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.
Overview
15
15
years of professional experience
Work History
Administrative Officer & Customer Service
Henry Construction Pty Ltd
04.2019 - 11.2024
- Provided comprehensive administrative support, including document preparation, scheduling, and office coordination.
- Served as the first point of contact for clients, handling inquiries via phone, email, and in person with professionalism and efficiency. - Assisted in maintaining company records, organizing files, and ensuring accurate documentation. –
- Managed office supplies, coordinated team meetings, and facilitated smooth daily operations.
- Supported the marketing team with administrative tasks, including preparing promotional materials and coordinating event logistics.
- Assisted in organizing corporate events and client meetings, ensuring effective communication and seamless execution.
Verification Officer
HKB
01.2015 - 10.2018
- Verified and made decisions on credit card applications in accordance with system guidelines and compliance instructions.
- Provided high-level customer service through handling inbound calls and inquiries about pending applications.
- Responded to both written and verbal customer queries.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
Date Entry Officer
HKB (China)
10.2009 - 06.2011
- Entered customer credit applications into the system database with high accuracy.
- Maintained data integrity while achieving a data entry speed of 8,000 keystrokes per hour.
- Ensured seamless communication between departments by accurately entering relevant information into shared databases.
- Fostered positive relationships with both internal and external stakeholders, providing support when needed during data processing tasks
- Drafted and distributed invoices for outstanding payments.
Education
Bachelor of Commerce -
Macquarie University
North Ryde, NSWAttainment of Prevocational & Part Qualifications -
My Freight Career
Mascot, NSWCertificate III in Business Administration -
TAFE NSW
Hornsby, NSWGoogle Analytics Certification
Google
Skills
- Verbal Communication
- Legal Document Preparation
- Scheduling appointments
- Document Preparation
- Customer service
- Inquiry handling
- Confidentiality maintenance
Residency
Permanent Resident
Personalcompetencies
- Experienced in administrative and customer service roles within corporate settings.
- Demonstrates exceptional attention to detail and a well-organized work style.
- Possesses strong problem-solving abilities with excellent lateral and analytical thinking skills.
- Proven ability to manage time effectively, work under pressure, and meet business deadlines.
- Exhibits outstanding communication skills and a team-oriented mindset.
- Fluent in English and Mandarin Chinese.
- Proficient in the MS Office Suite (Word, Excel, PowerPoint, Outlook) and MS Windows.
References
Available upon request.
Timeline
Administrative Officer & Customer Service
Henry Construction Pty Ltd
04.2019 - 11.2024
Verification Officer
HKB
01.2015 - 10.2018
Date Entry Officer
HKB (China)
10.2009 - 06.2011
Attainment of Prevocational & Part Qualifications -
My Freight Career
Certificate III in Business Administration -
TAFE NSW
Bachelor of Commerce -
Macquarie University
Google Analytics Certification
Google
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