Joanne Lee
Maudsland,QLD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in gaming industry. Detail-oriented team player with strong organizational skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
10
10
years of professional experience
Work History
Croupier
The Star Gold Coast
10.2019 - Current
- Enhanced casino atmosphere by providing exceptional customer service and maintaining professionalism.
- Continuously improved personal skills and knowledge of games through ongoing training initiatives, enhancing overall performance as a croupier.
- Contributed to creating a positive work environment by supporting colleagues, sharing best practices, and maintaining open communication channels.
- Upheld high standards of personal appearance, punctuality, and professionalism in accordance with casino policies.
Student Services Officer
Academia International
05.2018 - 09.2019
- Developed and implemented student guidance plans to foster academic success.
- Delivered supportive and knowledgeable counselling to students with academic or personal concerns.
- Facilitated student success with personalized academic advising and career guidance.
- Advocated for students to access available resources.
- Streamlined administrative processes through the effective use of technology platforms designed specifically for higher education institutions.
- Spearheaded collaborations between various campus departments to ensure holistic support for students both academically and personally.
Corporate Flight Attendant
Crown Melbourne
12.2013 - 02.2018
- Professionally trained on Gulfstream 4, 5 and Global Express
- Highest level of customer service required due to VVIP client requirements.
- In-flight management including preparation of preflight client requirements.
- Organization of catering for both domestic and international routes
- Liaise with Crown marketing and VIP services team to provide holistic service for VIP customers
- Provided exceptional customer service through attentive listening and prompt resolution of any issues or concerns raised by passengers.
- Coordinated with pilots to provide updates on passenger needs and potential schedule changes during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Managed inventory of in-flight supplies, ensuring adequate stock levels for each journey.
Mahogany Receptionist
Crown Melbourne
05.2015 - 10.2015
- Meet and greet members and guests to the Mahogany Room.
- Ensure member-only access to the Mahogany Room at all times, and that patrons adhere policies and procedures around entry to the room.
- Assist with membership and registration enquiries.
- Update player information in Crown systems as required.
- Assist with constant monitoring of the cleanliness and aesthetics of the room, and taking action where required.
Education
Statement of Attainment - Diploma of Hospitality Management
Kangan Institute
Melbourne, VIC12.2009
Certificate III in Hospitality - Table Gaming
William Angliss Institute of TAFE
Melbourne, VIC07.2009
Certificate IV in Hospitality - Patisserie
William Angliss Institute of TAFE
Melbourne, VIC06.2006
Certificate IV in Hospitality - Supervision
Box Hill Institute of TAFE
Melbourne, VIC12.2003
Skills
- Fluent in Korean, both written and spoken
- Excellent customer service
- Quick Decision Making
- Logical reasoning
- Detail-oriented mindset
- VIP handling
- Discreet and confidential
- Inventory Management
- Proficient in MS Excel, MS Word, MS PowerPoint
Awards
- The 2023 Australasian Croupier Championships
- Overall winner
- Best Blackjack
- The 2022 Australasian Croupier Championships
- 3rd Place
Timeline
Croupier
The Star Gold Coast
10.2019 - Current
Student Services Officer
Academia International
05.2018 - 09.2019
Mahogany Receptionist
Crown Melbourne
05.2015 - 10.2015
Corporate Flight Attendant
Crown Melbourne
12.2013 - 02.2018
Statement of Attainment - Diploma of Hospitality Management
Kangan Institute
Certificate III in Hospitality - Table Gaming
William Angliss Institute of TAFE
Certificate IV in Hospitality - Patisserie
William Angliss Institute of TAFE
Certificate IV in Hospitality - Supervision
Box Hill Institute of TAFE
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