Joanne LIBRERI

• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

I help with all restaurant duties including cash handling, cleaning, food prep and product rotation.

• Organise and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
• Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service
• Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
• Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
• Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incident's.
• Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.