Joanne Lovelace
Baranduda ,Vic
Summary
Dynamic business owner with a proven track record at Enchanted Crystals & Gifts, excelling in customer relations and event organization. Leveraged strong analytical skills to enhance profitability and operational efficiency. Recognized for outstanding leadership and time management, fostering a collaborative environment that drives success and customer satisfaction.
Overview
41
41
years of professional experience
Work History
Owner
Enchanted crystals & Gifts
Baranduda , VIC
01.1999 - Current
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Organized events such as trade shows and conferences.
- Analyzed industry trends to develop competitive strategies.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Set pricing structures according to market analytics and emerging trends.
- Monitored progress by establishing plans, budgets and measuring results.
- Hired and trained new department managers to increase team oversight and productivity.
- Ensured compliance with local, state, and federal regulations.
- Created marketing campaigns to attract new customers.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Ensured compliance with applicable laws and regulations related to business operations.
- Identified new opportunities for growth, expansion, and diversification.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented quality assurance processes to ensure product excellence.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
General Manager
Ross graphics
Albury
03.1995 - 03.2005
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delegated work to staff, setting priorities and goals.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Guided management and supervisory staff to promote smooth operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked monthly sales to generate reports for business development planning.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Formed and sustained strategic relationships with clients.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Trained employees on duties, policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
- Created schedules and monitored payroll to remain within budget.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted testing of software and systems to ensure quality and reliability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Morgue Assistant
Sandringham private hospital
Melbourne , VIC
03.1984 - 05.1990
- Received and distributed mail, letters and packages.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted guests and vendors to assist in navigating space.
- Assisted with set up for social events and food deliveries.
- Developed positive relationships with internal customers through effective communication techniques.
- Maintained front desk to provide positive first impression.
- Handled incoming calls and directed callers to appropriate department or employee.
- Greeted visitors, clients and guests in a professional manner.
- Offered reception coverage to relieve staff during absences or breaks.
- Answered phones and routed voicemails to respective employees.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Handled confidential information with discretion and integrity.
- Organized and maintained filing systems for documents and records.
- Monitored office services mailbox for business support needs and requests.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Qualified Printer - Printing
Printing College
Melbourne 08-1981
High School Diploma -
Caufield High School
Melbourne 11-1977
Some College (No Degree) - Business Administration And Management
Business College
Sydney Cyber Security - Computer And Information Sciences
Learning People
Skills
- Great customer and people skills
- Very organised and good time management
- Event organisation
- Very empathic kind, caring and compassionate
- Have many office and computer skills
- Good driving ability
- On call 24 hrs use to shift work
- Very fit and active
Affiliations
- Love gardening
- Painting
- Bush walking
Accomplishments
- Community services awards Albury 1997 1998 1999
- For working/teaching part time in age care and retirement accomodation.
Timeline
Owner
Enchanted crystals & Gifts
01.1999 - Current
General Manager
Ross graphics
03.1995 - 03.2005
Morgue Assistant
Sandringham private hospital
03.1984 - 05.1990
Qualified Printer - Printing
Printing College
High School Diploma -
Caufield High School
Some College (No Degree) - Business Administration And Management
Business College
Cyber Security - Computer And Information Sciences
Learning People