- Hiking - volunteer leading womens only hikes around teh sydney and surrounding area
- horse riding and equestrian
- Horse arcehry
- Animal Welfare Advocacy
- Avid Reader
- Photography
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I participate in various sports activities for physical activity, camaraderie, and personal growth
joanne lowe
Riverwood,NSW
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administration Assistant and Claims Assistant
John L Maher Insurance Brokers
10.2012 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for customer claim
- Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
- Conducted comprehensive research to interpret coverage details accurately thereby reducing ambiguities that could lead to disputes or litigation.
- Logged, allocated and managed claims.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
- Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
Customer Service Representative
Commonwealth Bank of Australia
08.2008 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
Customer Service Assistant
Fairmont Jasper Park Lodge
10.2006 - 06.2007
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Improved guest satisfaction by providing prompt and courteous service.
- Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
- Provided personalized assistance to guests with special needs or requests, ensuring a positive experience during their stay.
Customer Service Assistant
Coles Supermarket
11.2001 - 09.2004
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Collaborated with other departments to guarantee customer satisfaction.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
- Trained new employees on company procedures, products, and best practices in customer service.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Education
Advanced Diploma - International Business
TAFE NSW
Kogarah, NSW10-2002
Skills
- Office administration
- Office administration support
- Data entry
- Word processing
- Telephone reception
- Confidentiality handling
- Mail handling
- Verbal communication
- Time management
- Computer proficiency
- Microsoft Office Suite
- Professional conduct
- Dedicated team player
- Microsoft Word
- Client service excellence
- Customer service
- Document scanning
- File organization
Interests
Timeline
Administration Assistant and Claims Assistant
John L Maher Insurance Brokers
10.2012 - Current
Customer Service Representative
Commonwealth Bank of Australia
08.2008 - 10.2012
Customer Service Assistant
Fairmont Jasper Park Lodge
10.2006 - 06.2007
Customer Service Assistant
Coles Supermarket
11.2001 - 09.2004
Advanced Diploma - International Business
TAFE NSW
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