Joanne Magill

• Manage daily operations of the business, including staff, industry compliance and accounting.

Caseload management of 55+ NDIS participants of various ages and disabilities. Case load consists of clients engaged with the Complex Needs Care Team under NDIA

• Conducted initial assessments and ongoing reviews to determine clients' eligibility and support needs under NDIS guidelines.

• Collaborating with clients and their families to develop personalised support plans, setting achievable goals and identifying appropriate services and resources.

• Liaising with service providers, government agencies, and community organisations to coordinate delivery of support services and ensure continuity of care.

• Advocated for clients' rights and interests, addressing barriers to access and navigating complex bureaucratic processes.

• Maintained accurate and up-to-date documentation, including progress notes, reports, and funding requests.

• Effectively engage, screen, assess, refer, provide brief interventions and coordinate care for young people aged 12-25 who contact or are referred to headspace
• Conduct risk assessments of both suicide and violence and develop action plans to mitigate any such risks
• Use bio-psycho-social and other assessment tools and document the results of such assessments and screening
• Participate in regular clinical supervision meetings to present and discuss client status and progress
• Build and maintain effective relationships with key stakeholders involved in the provision of health, mental health and psychosocial services to young people
• Work alongside the Community Engagement Officer to represent and promote headspace Coffs Harbour at community awareness events.

• Manage and deliver a comprehensive monitoring, evaluation and planning process guiding activities delivered for NKC participants including: Baseline assessments of strengths needs and risks for all children and adult family members at intake
• Development of a Family Centred Care Plan (FOPMI care plan) that will plan for critical incidents, set goals and develop individual plans for COPMI
• Provision of home visits based on level of need
• Provision of parenting and mental health education and skills training
• Provision of age appropriate information about mental illness to children and other family members
• Plan, design, implement and facilitate group sessions for Children of Parents with a Mental Illness aged children 6 – 18yrs
• Liaise with local Mental Health networks and service providers to increase awareness of NKC and its services
• Member of Children Protection InterAgency and steering committee Member of Youth Mental Health and Wellbeing Network and steering committee.

• Assist with the coordination of the Parent/Carer Further Support and Networking component of the Positive Partnership initiative
• Liaise with Key Local Facilitators offering support with post workshop activities
• Liaise with State NETTS to assist in supporting the establishment of local support networks/groups
• Facilitate at national parent/carer and professional development workshops as directed.

• Encouraged understanding and acceptance of ASD in the local community through awareness by electronic and print media, personal presentations to service groups and schools
• Strengthen the level of parent/carer support by way of access to localised information packages, regular support meetings, workshops (ASD and personal development) and forums
• Presented and encouraged forum discussions between parents, educators, professionals
• Attended meetings with schools and Government Departments in the role of parent/carer advocate for others
• Supported parents in distress with phone or personal 1:1 assistance
• Ensured that all fundraising activities were well supported via publicity and local sponsors
• Formalised the parent support group’s identity through to Incorporation.

• Caseload management of 55+ NDIS participants of various ages and disabilities
• Conducted initial assessments and ongoing reviews to determine clients' eligibility and support needs under NDIS guidelines
• Collaborating with clients and their families to develop personalised support plans, setting achievable goals and identifying appropriate services and resources
• Liaising with service providers, government agencies, and community organisations to coordinate delivery of support services and ensure continuity of care
• Advocated for clients' rights and interests, addressing barriers to access and navigating complex bureaucratic processes
• Maintained accurate and up-to-date documentation, including progress notes, reports, and funding requests.

• Member of Youth Mental Health and Wellbeing Network and steering committee.