JOANNE MARKHAM
Coorparoo,Queensland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Supportive Training Coordinator with detailed knowledge of industry practices and skills to provide long term success for your company.
Overview
24
24
years of professional experience
Work History
Cabin Crew Training Co-ordinator
Alliance Airlines
07.2023 - Current
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
- Reduced training costs by negotiating with external vendors for high-quality, cost-effective training materials and resources.
Flight Crew Trainer/Planner and Ground Rostering
Virgin Airlines
11.2020 - 07.2023
- Co-ordination of all aspects of Flight Crew Trainer Roster Production
- Day of Operations recovery of training
- Management and maintenance of all associated records and qualifications
- Coordinated training sessions for new hires, ensuring proper integration into the existing workforce structure.
- Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
- Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
- Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
- Conducted regular audits of roster records, ensuring accuracy and consistency across all departments.
Cabin Crew Allocations
Qantas Airways
07.2018 - 03.2021
- Maintaining crew Compliance
- Maintain accurate training records for all cabin crew
- Planning and rostering of 2400 cabin crew in all aspects of compliance training
- Following strict guidelines around 3 different Industrial Awards
- Meeting and achieving deadlines for planning of rosters/training
- Forecasting and prioritising future training requirements
Customer Service/Trainer
Qantas Airlines
09.2009 - 07.2018
- Check-in passengers / Customer Service
- Arrive/Dept flights and ensure On Time Performance
- Increased efficiency within my team by streamlining processes, emphasizing time management skills during customer service workshops.
- Enhanced customer service skills by conducting engaging training sessions for new employees.
- Provided expert guidance on company policies and procedures, ensuring proper adherence among all customer service representatives.
- Provided coaching and mentoring to employees.
Flight Attendant/Customer Service Manager
Jetstar Airways
06.2000 - 09.2009
- Providing exceptional Customer Service
- Managing and maintain an on-time departure
- Managing Cabin Crew on Board
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
Education
Apprenticeship
Brisbane, QLDSkills
- Rapport building
- Organisational skills
- Critical Thinker
- Skilled Listener
- Multi-tasking
- Resilience
- Team-work skills
- Ability to work under pressure
- Computer Literacy
- Always willing to take ownership
- Continually meets targets and timelines
- Compassionate
References
Available upon request
Hobbies and Interests
- Jogging/Exercise
- Interior Design
- Flipping and renovating homes
Timeline
Cabin Crew Training Co-ordinator
Alliance Airlines
07.2023 - Current
Flight Crew Trainer/Planner and Ground Rostering
Virgin Airlines
11.2020 - 07.2023
Cabin Crew Allocations
Qantas Airways
07.2018 - 03.2021
Customer Service/Trainer
Qantas Airlines
09.2009 - 07.2018
Flight Attendant/Customer Service Manager
Jetstar Airways
06.2000 - 09.2009
Apprenticeship
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