Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
References
Timeline
Generic

Joanne Marshall

Morphett Vale,SA

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly motivated to learn, grow and excel in any industry.

Proficient in the use of Microsoft Office and accounting software. Passionate administrator possesses excellent organizational skills and delivering exceptional customer service.

Uses strong leadership qualities to make decisions quickly and confidently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Club Manager

Snap Fitness 24/7
02.2015 - 09.2023
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Delivered savings by negotiating cost-effective contracts with vendors.
  • Managed marketing efforts by driving awareness and training staff on promotions.
  • Maintained consistent accountability for direct reports by training and coaching.
  • Increased staff performance and engagement via motivational leadership.
  • Met planned profit objectives through technological improvements and productivity enhancements.
  • Grew business over 50% with introduction of new products and services.
  • Maintained consistency with debt recovery to regularly keep below 2% of gross revenue
  • Recruited, hired, organised contracts and trained to develop high-performing staff.
  • Inspected equipment and facilities for signs of wear or damage impacting safety and organised equipment repair or replacement.
  • Implemented policies and procedures to improve club operations and standards.
  • Developed promotional campaigns to attract new customers and increase brand awareness.
  • Worked with marketing teams to create marketing and promotional content for social media.
  • Negotiated contracts with vendors, suppliers and entertainment providers to achieve favourable terms.
  • Prepared monthly reports and budgets to track revenue and expenses.
  • Monitored cash flow and accounting operations to support accurate record-keeping.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Monitored budget and expenditures, keeping facility within budget.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Liaised with third parties for Workcover and disability provider memberships

Sole Proprietor

Bluebush Boutique Whyalla SA
12.2004 - 05.2015
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help business evolve and grow.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Used MYOB for all accounting
  • Managed all invoicing and payment of invoices - had 250+ suppliers
  • Consulted with customers to assess needs and propose optimal solutions.
  • Optimized team hiring, training and performance.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Determined best courses of action for business based on regional market trends and demands.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Frequently studied market to keep abreast of new industry trends.
  • Maintained up-to-date administrative records to monitor operational conditions.

Venue Manager Middleback

Country Arts SA Whyalla SA
12.2001 - 12.2004
  • Reported to Country Arts SA
  • Managed all venue hiring contracts to external organisations, local community groups and professional touring companies.
  • Liaised with Wallis Cinemas for film distribution to cinema
  • Oversaw project management of Whyalla Twin Cinemas
  • Identified issues, analyzed information and provided solutions to problems.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Increased customer satisfaction by resolving issues.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.
  • Collaborated with team members to achieve target results.
  • Improved operations through consistent hard work and dedication.

Journalist

Whyalla News
01.2001 - 11.2001
  • Performed research and checked facts to maintain high standard of journalistic integrity.
  • Organized material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
  • Pursued and developed stories independently and for assignment, covering range of topics.
  • Evaluated and followed up on news leads and news tips to develop story ideas.
  • Provided on-air commentary for local radio and television stations.
  • Established and maintained relationships with credible sources.
  • Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
  • Wrote and edited Whyalla's centenary special edition newspaper.

Education

Certificate III in Fitness - Fitness

Australian Institute of Personal Training (AIPT)
Bowen Hills, QLD
04.2022

Bachelor of Arts - Journalism

UniSA
Magill, SA
03.2001

Post-Cadet -

Deakin University
Melbourne, VIC
2001

Bachelor of Creative Arts -

University of Wollongong
Wollongong
03.1989

Certificate in Dental Therapy - Dental Therapy

South Australian School of Dental Therapy
Somerton Park, South Australia
01.1980

Skills

  • Motivational Leadership
  • Workflow Processes
  • Customer Service
  • Compliance Requirements
  • Report Writing
  • Safety Requirements
  • Operational Procedures
  • Microsoft Office
  • Team Motivation
  • Attention to Detail
  • Conflict Resolution
  • Coaching and Mentoring
  • Verbal/Written Communication
  • Organization and Time Management
  • Event management and marketing
  • First Aid/CPR

Affiliations

  • Elected Member, City of Whyalla 2018 to 2022. Secretary, Whyalla City Plaza Business Association 2018-2022.
  • Deputy Mayor, City of Whyalla 2013-2014
  • RDAWEP member Target Team 2012-2014
  • Public Officer D’faces of Youth Arts 2016 -2022
  • Chair D’faces of Youth Arts 2012 -2016
  • Elected Member, City of Whyalla, 2010 - 2014
  • Secretary, Whyalla Chamber of Commerce and Industry 2008 - 2010
  • Vice- Chair, D’Faces of Youth Arts, Whyalla, 2006 to 2010, 2011
  • International student host 2010-2015
  • President, Whyalla City Plaza Business Association, 2005 - 2010
  • Secretary, Saint Teresa’s School Board, Feb 2004 – 2007
  • Executive committee member, Tourism Operator’s Network, 2003-2006
  • Member Whyalla Players, 2001 to 2008.
  • Station Announcer, Community radio, 5YYY, Whyalla, April 2001 – June 2002
  • News Presenter, Radio 5UV, Adelaide, February 2000 – June 2000

Additional Information

  • Snap Fitness Australia, finalist Community club of the year 2023,
  • Whyalla Business and Tourism Business of the month Award, March 2022,
  • Whyalla Business and Tourism Most Outstanding Business of the Year 2005/06,
  • Whyalla Chamber of Commerce SA Great Innovation Award 2006,
  • Business of the Month Award, April 2006,
  • South Australian Youth Media Awards category winner 2000,
  • Australia Day Council Award for Contribution to Community Service, Adelaide, January 1995
  • Carecore Australia Award, 1994
  • Mrs Australia, March 1993
  • Mrs South Australia, December 1992

References

Ben O'Leary

Snap Fitness Whyalla owner

Mob: 0412 344 544


MP Eddie Hughes

Member for Giles

Mob: 0447 745 471


Justin Commons

CEO City of Whyalla

Mob: 0414 896 104


Rosemary Edgley

Former Owner 

Students of the World

Mob: 0408 595 654


Timeline

Club Manager

Snap Fitness 24/7
02.2015 - 09.2023

Sole Proprietor

Bluebush Boutique Whyalla SA
12.2004 - 05.2015

Venue Manager Middleback

Country Arts SA Whyalla SA
12.2001 - 12.2004

Journalist

Whyalla News
01.2001 - 11.2001

Certificate III in Fitness - Fitness

Australian Institute of Personal Training (AIPT)

Bachelor of Arts - Journalism

UniSA

Post-Cadet -

Deakin University

Bachelor of Creative Arts -

University of Wollongong

Certificate in Dental Therapy - Dental Therapy

South Australian School of Dental Therapy

Similar Profiles

CREATE PROFILE
Joanne Marshall