Joanne McCann
Summary
A respected leader with extensive experience in workforce development to meet the challenges of complex environments. Strong leadership skills and ability to develop important cross functional relationships to implement governance frameworks, improve systems and processes, and lead teams through change processes.
Overview
32
32
years of professional experience
Work History
Acting General Manager
Monash Health
09.2024 - Current
- Victorian Heart Hospital (VHH) and Intensive Care Services
- Oversight of the operational activity and financial accountability of 971 EFT and a budget of $178M for the designated clinical areas
- Review of VHH service delivery plan with Program Director to include focus on local and statewide service provision to shape the future direction of the service
- Provide sound judgement in decision making and the delivery of quality services
- Demonstrated visible leadership and record of the development of leadership capabilities of direct reports to work at top of scope
- Ability to present, engage and influence at various levels of the organisation
Director Clinical Operations, Critical Care
Monash Health
12.2018 - Current
- Effective Management of approx. 350 EFT staff, $98M
- Director of Nursing leadership for the program to ensure compliance with professional nursing standards of Australian Health Practitioner Regulation Agency (AHPRA) including the implementation of the Nursing & Midwifery Enterprise Agreement (2024-2028) changes & Safe Patient Care Act (SPCA) Amendment Act 2025 changes.
- Led a Program initiative to review all consumables resulting in savings in excess of $300k in 12 months
Manager Customer Service and Innovation
Guide Dogs Victoria – Not for Profit Sector
09.2017 - 12.2018
- Implemented the National Disability Insurance Scheme (NDIS) and My Aged Care into the service offerings at Guide Dogs Victoria (GDV)
- Supervised the care planning for clients under the NDIS and My Aged Care services, including for children
- Managed the Residential Care Facility, adhering to DHHS and Disability Sector standards
- Analysed the unmet needs of Victorians with low vision and blindness and co-design services to meet these needs
- Lead role in the enhancement of an Electronic Client Record to reflect the client journey and practitioner workflows, requiring review and implementation of new clinical and administrative processes
- Developed partnerships with other service provider, referral sources, and philanthropists / donor opportunities
- Developed client survey tools including Net Promoter Score tool, to further understand client needs and feedback and integrate into process improvements
- Further development of the GDV Consumer Engagement Council to reflect integration of consumer feedback and a co-design approach to service delivery
- Developed, tested and launched innovation products and projects to enhance services to clients
Operations Manager / Director of Nursing
Virtus Health – Private / Private in Public
01.2006 - 01.2017
- Executive role focused on the business and strategic planning for all patient services in Victoria. Responsible for the management of nurses, counsellors, donor gamete and embryo team and administration and support staff across all sites.
- Operational management of clinical areas and cost centres totalling over $35m, with FTEs in excess of Nursing: 85.0 FTE, Allied Health: 15.0, and Administration 40.0 FTE across multiple sites including 3 other hospitals
- Led planning and implementation of business compliance activities resulting from substantial changes to the Assisted Reproductive Technologies (ART) legislation
- Ensured organisational compliance with industry accreditation (RTAC) and ISO 9001 (2008) accreditation and National Health & Medical Research Council (NHMRC)
- Chairperson of the Victorian ART Clinic Operational meetings, leading discussions with government bodies to enhance understanding of the ART environment
- Communicated and engaged with key stakeholders including Department of Health and Human Services, Births Deaths and Marriages, , Victoria Police, Victorian Assisted Reproductive Treatment Authority and Fertility Specialists
- Lead role in re-negotiation of a private in Public Partnership contract in a major Victorian Hospital and resultant operational management
- Commissioning and Implementation of two low cost clinics in Victoria to service a different demographic of patients with different clinical model delivered
- Extensive collaboration with Legal counsel to develop and review service agreements including overseas donor agreements, patient consents and information materials
- Developed functional working relationships with key partners including Waverley Private Hospital and Wyndham Private Hospital, introducing ART treatments into purpose built theatre facilities
- Led large teams of staff through the organisational change to transition from a doctor owned Melbourne business to a national business owned by private equity, and to a publicly listed international company
- Identification of significant revenue and cost savings opportunities in excess of $1.2m in 2017, developing an action plan for implementation
- Executive lead for development of electronic patient records including: mapping of the patient journey, co-ordination of subject matter experts and user acceptance testing and system enhancements.
- Chairperson of Director of Nursing harmonisation activities across Virtus Health including identification of operational efficiencies and group purchasing opportunities
- Implemented a clinical governance framework in the Nursing areas and across the organisation with improvements demonstrated in decision making and accountabilities
- Remodelled nursing and administration services. Introduced team based model for Fertility Specialists improving patient satisfaction results (NPS 35 to 48 over 9 months)
- Successful management of significant adverse events and feedback with Medical Director, utilising open disclosure methodology
Clinical and Nursing Management roles
The Alfred Hospital
01.1996 - 01.2006
Graduate Nurse Program / RN
Box Hill Hospital
01.1994 - 01.1996
Education
Diploma - Human Resources
SIAG
01.2011
Master of Business Administration - undefined
LaTrobe University
01.2003
Master of Arts - Education
LaTrobe University
01.2001
Graduate Diploma - Advanced Nursing (Critical Care)
LaTrobe University / The Alfred
01.1997
Bachelor of Nursing - undefined
LaTrobe University, Lincoln School of Health Science
01.1993
Skills
- Demonstrated ability to lead and develop staff through significant organisational change with a culture of trust and respect
- Proven ability to incorporate strategic initiatives into business operations
- Development of clear Governance frameworks to deliver improved quality of care and efficiencies throughout the organisation
- Focus on service delivery to enhance customer satisfaction and engagement
- Experience in project management of systems and implementation of new services
Timeline
Acting General Manager
Monash Health
09.2024 - Current
Director Clinical Operations, Critical Care
Monash Health
12.2018 - Current
Manager Customer Service and Innovation
Guide Dogs Victoria – Not for Profit Sector
09.2017 - 12.2018
Operations Manager / Director of Nursing
Virtus Health – Private / Private in Public
01.2006 - 01.2017
Clinical and Nursing Management roles
The Alfred Hospital
01.1996 - 01.2006
Graduate Nurse Program / RN
Box Hill Hospital
01.1994 - 01.1996
Master of Business Administration - undefined
LaTrobe University
Graduate Diploma - Advanced Nursing (Critical Care)
LaTrobe University / The Alfred
Bachelor of Nursing - undefined
LaTrobe University, Lincoln School of Health Science
Diploma - Human Resources
SIAG
Master of Arts - Education
LaTrobe University
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