Joanne McCluskey
West Wodonga,Australia
Summary
With extensive experience in administration, finance, and management, I bring valuable expertise to any role. Prioritizing the smooth operations of the departments or areas I oversee, I take great pride in my work. Throughout my career, I have held positions with a major bank and have worked in the ADF space for almost a decade, obtaining full clearances and police checks. Upholding strict confidentiality requirements and laws is always a top priority. My work approach is characterized by integrity and respect, which are not only personal values but also integral to my professional life. In addition to my extensive experience, I hold qualifications in Business and Frontline Management, as well as a CERT IV in Finance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Enlistment Coordinator
ADECCO- ADF Careers
01.2024 - Current
- Candidate management from pre-enlist to enlistment withing the ADF
- Schedule National enlistments with each center in the respective state
- Maintain relationships inside my team and with outside departments to secure targets for candidates to successfully enlist
- Train incoming staff in our team policy and procedures
- Work with ADF staff in all centers to achieve enlistment in their centers and request waiver approvals for enlistees
- Hold monthly meetings with recruiters to boost numbers and ensure future transition for their candidates to a successful enlistment
- Negotiations between Target fulfillment team and enlistment coordinator to secure trade roles
- Adhere to strict time management for all schedules intakes
- Accurate data entry to ensure minimal errors, given candidate files are going to be used for future use by all ADF staff along their recruit journey, and finishing at their respective unit
- Conducting and hosting enlistment ceremonies in center and ensuring the family and friends present on that day are supported ongoing by Defence member family support services
- Read and review reports from management on overall progress and provide measures to make changes where needed
- Adhere to Defence and ADECCO policy and procedural changes and implement as required
Wing administrator and Team Leader of Administrative services and operations
Wodonga Tafe - Army School of Mechanical Engineering
04.2020 - 12.2023
- Full defence security clearance
- Administration and Support to Vehicle technology wing, armament and construction wing, Electrical and Electronic systems wing of 520 trainees
- Daily rostering and Training Delay monitoring and supervision
- Liaising with all Defence Staff and Trainees about course progression
- Schedule multiple on and offsite courses for Welding, Dogging and MILIS training
- Secretary for monthly Defence POF meeting
- Management of 5 staff over multiple sites
- Full administration duties such as, but not limited to, following up with platoon staff regarding trainee’s progress and scheduling them accordingly so that their march out date is achievable
- Strict Time management to adhere to Defence programming
- Tracking of Defence enrolments for Wodonga Tafe, Box Hill and Chisholm RTO’s
- Adherence to all Defence policy and procedure as well as Wodonga Tafes inhouse values
- Facilitate staff and trainees on various courses
- Personnel management- staff leave, performance management, professional development etc
- Negotiate between Defence hierarchy and Wodonga Tafe to manage the base operations and Defence apprenticeships
- Implement process and procedures as Defence requirements change
- AVETMISS data management
- Finance payments monthly
- Outgoing invoice payments Australia wide for student enrolments
- I authorise and audit all third-party RTO invoices for monthly revenue
Member Services Officer
Defence Bank
03.2016 - 03.2020
- Customer Service enquiries including but not limited to, account opening and closing process, general account enquiries
- General Ledger
- Processing of Home lending products from interview to completion of settlement
- Meeting preparation
- Running and organising recruit presentations
- Ability to talk Infront of large groups
- Ability to work unsupervised
- Common to work solely at Latchford Barracks to run daily operations of the bank
- Affective credit assessing and document preparation on all loan applications and fundings
- Upselling Defence Bank products and services to new and existing customers
- Rostering organisation and changes
- Rectify branch clerical errors and manage branch cash holdings
- Meeting and striving for branch KPI targets
- Tier 2 Accredited
- Participate and organise Military based fundraising such as Legacy and Digger Dogs and Kokoda
- Redundancy
WESTPAC BANK
01.2002 - 01.2013
- Direct and manage project development from beginning to end
- Develop full-scale project plans and associated communications documents
- Effectively communicate project expectations to team members and stakeholders
- Liaise with project stakeholders on an ongoing basis
- Estimate the resources and participants needed to achieve project goals
- Draft and submit budget proposals and recommend subsequent budget changes
- Where required, negotiate with other department managers for the acquisition of required personnel from within the company
- Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary, during project cycle
- Set and continually manage project expectations with team members and other stakeholders
- Delegate tasks and responsibilities to appropriate personnel
- Plan and schedule project timelines and milestones using appropriate tools
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans
- Build, develop, and grow any business relationships vital to the success of the project
- Supervisor of Lavington Branch and interview panel selector
Owner/Educator
Family Day Care
01.2010 - 01.2012
- Providing children with programs that promote healthy development
- Providing opportunities for children to play and socialize with other children and adults
- Early detection and support for behavioral and learning problems
- Preparing children for the transition to school
- Managing a small business
- Maintaining OHS in all area
- Discussing and accepting credit applications
- Provide advice and assistance to employers covered by the Occupational Health and Safety Act and their duty of care to provide a safe and healthy workplace
- Conduct research; monitor developments domestically and internationally; literature and relevant statistics
- Liaise with other departments and agencies and represent Westpac at seminars, committees or stakeholder working groups
- Assist senior managers in preparing for high-level meetings
Trainee – Grade IV in Pharmacy
Amcal Pharmacy Group
01.1996 - 01.2002
- Helping customers with a wide range of basic health-related enquiries
- Identifying the different types of basic medications to treat common ailments such as: headaches, skin care, cold & flu, pregnancy, baby care and so on
- Screening customers who require prescriptions and helping the pharmacist be more efficient in providing prescription medications
- Other everyday health-related enquiries
Skills
- Accurate Data Entry
- Effective Policy Implementation
- Relationship management
- Team management
- Customer service
- Process improvement
- Compliance adherence
- Schedule coordination
- Document management
Accomplishments
3 Military unit awards for service and commitment 2021-2023
1 Military commendation awarded 2023
Certification
CERT 1V in Frontline management
Partial Diploma Finance- Sphere institute- Westpac Bank
CERT 1V Business administration and management
Timeline
Enlistment Coordinator
ADECCO- ADF Careers
01.2024 - Current
Wing administrator and Team Leader of Administrative services and operations
Wodonga Tafe - Army School of Mechanical Engineering
04.2020 - 12.2023
Member Services Officer
Defence Bank
03.2016 - 03.2020
Owner/Educator
Family Day Care
01.2010 - 01.2012
WESTPAC BANK
01.2002 - 01.2013
Trainee – Grade IV in Pharmacy
Amcal Pharmacy Group
01.1996 - 01.2002
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