Joanne McDonald
Penrose,NSW
Summary
Empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Customer Service Office Associate
Iron Horse Finance
Penrose, NSW
01.2017 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Researched necessary information using available resources.
- Performed data entry tasks accurately and efficiently into the company's database systems.
- Responded promptly to emails sent by customers seeking assistance or answers to questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
- Answered incoming customer calls in a professional manner to resolve customer issues quickly and efficiently.
- Developed solutions to address customer concerns in a timely manner.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information.
- Ensured that all customer inquiries were addressed promptly and professionally.
Horse Riding Instructor /Head Coach
Self employed
Jindbayne, NSW
01.2014 - Current
- Operated a business specifically tailored to the needs of clients with disabilities and post-traumatic stress disorder.
- Developed lesson plans tailored to meet the needs of each rider according to their level of experience.
- Encouraged riders to practice outside class time in order to further develop their skills.
- Maintained records of lesson plans and student progress for evaluation purposes.
- Mitigated learning gaps and effectively delivered curriculum to students.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
- Diversified presentations with skilled use of technology and audio-visual aids.
- Evaluated student progress and adjusted learning plans to foster progress.
- Built positive relationships with students, parents, colleagues and administrators.
- Monitored student performance and offered feedback to support goal achievement.
Education
Diploma - Counselling Specialising in Equine AMH
Equine Assisted Therapy Australia
Galston, NSW02-2027
CERT II - Floristry
TAFE NSW
Moss Vale12-2024
Cert IV - Finance & Mortgage Broking
National Finance Institute
Sydney, NSW09-2017
High School Diploma -
Lisarow High School
Lisarow, NSW12-1987
CERT III - Floristry
TAFE NSW
Moss ValeSkills
- Data entry
- Record keeping
- Lesson planning
- Complaint handling
- Call center experience
- Report preparation
- File management
- Customer focus
- CRM software
- Client relationship management
- Customer service
- Confidentiality
- Professional telephone demeanor
- Communication skills
Timeline
Customer Service Office Associate
Iron Horse Finance
01.2017 - Current
Horse Riding Instructor /Head Coach
Self employed
01.2014 - Current
Diploma - Counselling Specialising in Equine AMH
Equine Assisted Therapy Australia
CERT II - Floristry
TAFE NSW
Cert IV - Finance & Mortgage Broking
National Finance Institute
High School Diploma -
Lisarow High School
CERT III - Floristry
TAFE NSW
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