Joanne Mcinnes
Belmont,ACT
Summary
Dynamic and customer-focused professional with extensive experience at Woolworths, excelling in customer service and inventory management. Proven ability to enhance shopping experiences and resolve complaints, fostering loyalty. Skilled in POS systems and adept at training staff, ensuring a reliable and efficient store environment. Committed to delivering exceptional service and support.
Overview
32
32
years of professional experience
Work History
Shop Assistant
Woolworths
10.1993 - Current
- Assisted customers with inquiries, providing accurate product information and enhancing shopping experience.
- Managed inventory levels, ensuring stock availability and efficient product placement on shelves.
- Operated point-of-sale (POS) systems, processing transactions accurately and efficiently.
- Collaborated with team members to maintain store cleanliness and organization for optimal customer engagement.
- Trained new staff on store procedures and customer service standards, promoting a positive work environment.
- Resolved customer complaints effectively, contributing to improved satisfaction and loyalty within the store.
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Reduced wait times by efficiently processing transactions at the cash register.
Online Personal Shopper
Woolworths
02.2019 - 07.2024
- Curated personalized shopping experiences based on customer preferences and feedback.
- Utilized Woolworths online platform to efficiently manage and fulfill customer orders.
- Ensured product availability by monitoring stock levels and coordinating with inventory teams.
- Assisted customers with inquiries, providing timely and accurate information regarding products and services.
Education
Warners Bay High School
Warners Bay Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- POS systems
- Hand-eye coordination
- Returns and exchanges
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Customer assistance
- Adaptable and flexible
Timeline
Online Personal Shopper
Woolworths
02.2019 - 07.2024
Shop Assistant
Woolworths
10.1993 - Current
Warners Bay High School
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