Joanne McKinnon
Waterloo Corner,SA
Summary
Dedicated parking attendant and bus operator skilled in strong customer service, conflict management, and efficient money handling. Committed to creating welcoming environments and ensuring safety in busy settings.
Experienced parking attendant and bus operator with a proven track record in effective problem-solving, teamwork, and customer service. Maintains high safety and cleanliness standards while training staff to enhance operational efficiency and service quality.
Professional with experience in managing and organizing parking facilities. Recognized for strong attention to detail, ensuring efficient traffic flow and optimal space utilization. Consistently collaborates well with colleagues, adapting to changing circumstances to achieve results.
Professional with experience in managing and organizing parking facilities. Recognized for strong attention to detail, ensuring efficient traffic flow and optimal space utilization. Consistently collaborates well with colleagues, adapting to changing circumstances to achieve results. Known for reliability, customer service skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Parking Attendent/Supervisor
Upark
Adelaide
08.2023 - Current
- Operated cash register for cash, and credit card transactions.
- Operated electronic payment systems to process transactions efficiently.
- Monitored vehicle flow to optimize parking capacity and ensure smooth operations.
- Assisted customers with inquiries regarding parking services and facility amenities.
- Conducted regular inspections of parking areas for safety and cleanliness standards.
- Trained new staff on operational procedures and customer service protocols.
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Monitored parking space availability to direct customers to open spots quickly.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new employees on POS systems.
Bus Operator
Torrens Transit
Adelaide
09.2008 - Current
- Operated buses safely, ensuring timely arrival at designated stops.
- Conducted routine vehicle inspections to maintain safety standards and compliance.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Managed route schedules efficiently, adapting to traffic conditions and delays.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
Parking Attendant
Randstad
Adelaide
08.2022 - 08.2023
- Managed vehicle flow in busy parking areas, ensuring efficient space utilization.
- Assisted customers with parking inquiries, providing excellent service and support.
- Monitored parking facilities for safety compliance and adherence to regulations.
- Collected payments accurately, maintaining financial integrity during transactions.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
Night Porter
Regal Park Motor Inn
Adelaide
04.2005 - 08.2008
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Maintained cleanliness and organization of common areas, enhancing guest satisfaction and comfort.
- Provided security support during night shifts, monitoring premises for safety and compliance.
- Assisted in resolving guest inquiries and issues promptly, fostering positive experiences.
Front of House Supervisor
Arkaroola
Flinders Rangers
04.2003 - 01.2004
- Supervised daily front of house operations, ensuring smooth guest experiences and staff efficiency.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Operated cash register and EFTPOS machine to process customer transactions. Organized cash registers for shop opening and closing procedures. Assisted team members in maintaining efficient workflow during shop operations.
- Assisted in reconciling daily accounts for shop reception and transferring money to safe. Supported rolling over accounts from previous day and printing required reports for daily operations.
- Assisted in organizing 4WD tours and scenic flights. Provided general tourist information to enhance visitor experiences. Supported clients in planning their travel itineraries.
- Facilitated management of quotes and accounts to enhance service delivery for both large groups and individual guests.
- Communicated with Royal Flying Doctors Service regarding medical issues and emergencies. Assisted in ordering necessary medical supplies.
- Documented weather conditions and transmitted data to Bureau of Meteorology.
- Provided timely weather and runway condition reports to pilots operating in and out of Arkaroola to ensure safe flight operations.
Director's Assistant On-Air Promotions and Product
Channel 7
Adelaide
05.1997 - 04.2003
- Advising Director's about the importance of jobs and when they were required for on-air.
- Sourcing additional vision or promos from interstate stations
- Advising Presentation Manager when promos are ready to go to air.
- Making sure that a program runs to time and advising Director and Producer when a program is running under or over.
- Continually checking the computer version of run down with hard copy and advising everyone about changes.
- Communicate with other departments about talent and crew requirements for shoots.
Education
Certificate III Transport And Logistics -
Torrens Transit
Adelaide2008
SACE Certificate -
Windsor Gardens High School
Adelaide1993
Certificate in Office And Secretarial Studies -
Adelaide Legal And Business Collage
Adelaide1994
Skills
- Team player attitude
- Strong customer service
- Money handling
- Traffic control
- Cash handling expertise
- Clear spoken communication skills
- Patience and tolerance
- Reliable and punctual
- Conflict management
- Effective problem solving
- Teamwork and collaboration
- Multitasking Abilities
- Quick decision making
Certification
- White Card
- Traffic Marshal
- South Australian Workzone Traffic Management Card
- Working with Children
- Driver Accreditation Industry Class LP
- Heavy Vehicle Driver's Licence Class HR
Timeline
Parking Attendent/Supervisor
Upark
08.2023 - Current
Parking Attendant
Randstad
08.2022 - 08.2023
Bus Operator
Torrens Transit
09.2008 - Current
Night Porter
Regal Park Motor Inn
04.2005 - 08.2008
Front of House Supervisor
Arkaroola
04.2003 - 01.2004
Director's Assistant On-Air Promotions and Product
Channel 7
05.1997 - 04.2003
Certificate III Transport And Logistics -
Torrens Transit
SACE Certificate -
Windsor Gardens High School
Certificate in Office And Secretarial Studies -
Adelaide Legal And Business Collage