Joanne Mcloughlin

• Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
• Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
• Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
• Supervised events from start to finish using effective crowd control methods.
• Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
• Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
• Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.

Very much all the same duties as Venue Manager.

• Performed cash handling duties, provided change and balanced money at end of shift.
• Reported concerns, broken machines, and out-of-order games to supervisor.
• Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.