Joanne McNab
Cannon Hill,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet business goals.
Overview
14
14
years of professional experience
Work History
Senior Skin Therapist
Browskii
Newstead, QLD
10.2023 - Current
- Managing booking systems and other administrative tasks
- Performing non-surgical cosmetic procedures or treatments
- Recommending and selling skin products to clients
- Leading client consultations, assessments, advice and treatment plans
- Providing pre and post-treatment information to clients
Senior Esthetician
Simply Laser
Brisbane, QLD
10.2020 - 12.2023
- Developed individualized, therapeutic skin care, laser hair removal programs and introduction of cosmetic enhancement treatments via our in-house Cosmetic Clinic.
- Flexibly worked evenings and weekends to maintain staff coverage.
- Developed customized treatment plans for clients with unique skin concerns, resulting in improved skin health, long term results with ease of maintenance.
- Provided ongoing support to clients through follow-up consultations, ensuring a holistic approach to skincare and overall wellbeing.
- Increased customer retention rates by building a strong rapport with clients and addressing their individual needs.
- Coordinated special events showcasing new products or services which increased customer engagement.
- Collaborated with team members to streamline appointment scheduling, ensuring maximum efficiency and productivity.
- Created repeat business by developing long-term relationships with regular customers.
- Assisted management with inventory control, ordering supplies as needed to maintain optimal stock levels.
Senior Skin Therapist
Artisan Clinic
Brisbane, QLD
06.2016 - 05.2018
- Maintained detailed records of client progress, allowing for better-informed decisions regarding future treatment recommendations.
- Implemented effective time management strategies during appointments, maximizing efficiency without compromising quality of service.
- Increased repeat clientele through expert advice and consistent delivery of high-quality services.
- Educated clients on proper home care regimens, leading to sustained improvements in their overall skin health.
- Ensured strict adherence to sanitation guidelines, maintaining a clean and hygienic work environment at all times.
- Resolved customer complaints and facilitated conflict resolutions.
Senior Skin Therapist /Assistant Clinic Manager
The Laser Lounge
Paddington & Morningside, QLD
02.2010 - 05.2016
- Enhanced client satisfaction by providing personalized skin therapy treatments and product recommendations.
- Executed laser hair removal and microdermabrasion procedures.
- Contributed to successful marketing efforts by participating in promotional events and offering exclusive discounts on select services for returning clients.
- Created repeat business by developing long-term relationships with regular customers.
- Resolved customer complaints and facilitated conflict resolutions.
- Expanded knowledge of cutting-edge industry techniques by attending regular training sessions and conferences.
- Performed advanced facial treatments to address specific skin concerns, resulting in improved skin appearance.
- Assisted manager with daily operations and Head Office obligations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Advanced Diploma - Beauty Therapy And Salon Management
Ella Bache Training College
Brisbane, QLD12.2000
Skills
Team collaboration abilities
Pre & Post operative Skincare
Client Relationship Building
Anti-aging treatments
Laser therapy knowledge
Sales and Upselling
Multitasking and Organization
Dependable and Responsible
Multidisciplinary Collaboration
Verbal and written communication
Professional and Courteous
Negotiation and Conflict Resolution
Documentation And Reporting
Additional Information
Advanced Diploma of Laser/IPL & Dermal Therapies
HLTINF005 – Infection Control
HLTAID009/011 – CPR & First Aid
Current User Licence – Qld Health & Radiation Safety
Timeline
Senior Skin Therapist
Browskii
10.2023 - Current
Senior Esthetician
Simply Laser
10.2020 - 12.2023
Senior Skin Therapist
Artisan Clinic
06.2016 - 05.2018
Senior Skin Therapist /Assistant Clinic Manager
The Laser Lounge
02.2010 - 05.2016
Advanced Diploma - Beauty Therapy And Salon Management
Ella Bache Training College