Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joanne McNab

Cannon Hill,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet business goals.

Overview

14
14
years of professional experience

Work History

Senior Skin Therapist

Browskii
10.2023 - Current
  • Managing booking systems and other administrative tasks
  • Performing non-surgical cosmetic procedures or treatments
  • Recommending and selling skin products to clients
  • Leading client consultations, assessments, advice and treatment plans
  • Providing pre and post-treatment information to clients

Senior Esthetician

Simply Laser
10.2020 - 12.2023
  • Developed individualized, therapeutic skin care, laser hair removal programs and introduction of cosmetic enhancement treatments via our in-house Cosmetic Clinic.
  • Flexibly worked evenings and weekends to maintain staff coverage.
  • Developed customized treatment plans for clients with unique skin concerns, resulting in improved skin health, long term results with ease of maintenance.
  • Provided ongoing support to clients through follow-up consultations, ensuring a holistic approach to skincare and overall wellbeing.
  • Increased customer retention rates by building a strong rapport with clients and addressing their individual needs.
  • Coordinated special events showcasing new products or services which increased customer engagement.
  • Collaborated with team members to streamline appointment scheduling, ensuring maximum efficiency and productivity.
  • Created repeat business by developing long-term relationships with regular customers.
  • Assisted management with inventory control, ordering supplies as needed to maintain optimal stock levels.

Senior Skin Therapist

Artisan Clinic
06.2016 - 05.2018
  • Maintained detailed records of client progress, allowing for better-informed decisions regarding future treatment recommendations.
  • Implemented effective time management strategies during appointments, maximizing efficiency without compromising quality of service.
  • Increased repeat clientele through expert advice and consistent delivery of high-quality services.
  • Educated clients on proper home care regimens, leading to sustained improvements in their overall skin health.
  • Ensured strict adherence to sanitation guidelines, maintaining a clean and hygienic work environment at all times.
  • Resolved customer complaints and facilitated conflict resolutions.

Senior Skin Therapist /Assistant Clinic Manager

The Laser Lounge
02.2010 - 05.2016
  • Enhanced client satisfaction by providing personalized skin therapy treatments and product recommendations.
  • Executed laser hair removal and microdermabrasion procedures.
  • Contributed to successful marketing efforts by participating in promotional events and offering exclusive discounts on select services for returning clients.
  • Created repeat business by developing long-term relationships with regular customers.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Expanded knowledge of cutting-edge industry techniques by attending regular training sessions and conferences.
  • Performed advanced facial treatments to address specific skin concerns, resulting in improved skin appearance.
  • Assisted manager with daily operations and Head Office obligations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Advanced Diploma - Beauty Therapy And Salon Management

Ella Bache Training College
Brisbane, QLD
12.2000

Skills

  • Team collaboration abilities

  • Pre & Post operative Skincare

  • Client Relationship Building

  • Anti-aging treatments

  • Laser therapy knowledge

  • Sales and Upselling

  • Multitasking and Organization

  • Dependable and Responsible

  • Multidisciplinary Collaboration

  • Verbal and written communication

  • Professional and Courteous

  • Negotiation and Conflict Resolution

  • Documentation And Reporting

Additional Information

Advanced Diploma of Laser/IPL & Dermal Therapies

HLTINF005 – Infection Control

HLTAID009/011 – CPR & First Aid

Current User Licence – Qld Health & Radiation Safety

Timeline

Senior Skin Therapist

Browskii
10.2023 - Current

Senior Esthetician

Simply Laser
10.2020 - 12.2023

Senior Skin Therapist

Artisan Clinic
06.2016 - 05.2018

Senior Skin Therapist /Assistant Clinic Manager

The Laser Lounge
02.2010 - 05.2016

Advanced Diploma - Beauty Therapy And Salon Management

Ella Bache Training College

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Joanne McNab