Joanne Mills
Banora Point,New South Wales
Summary
Seasoned Corrections Officer brings calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
Overview
17
17
years of professional experience
Work History
After Hours Supervisor
CASPA
Lismore, NSW
12.2024 - Current
- Trained new employees on company policies and procedures.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Complied with company policies, objectives and communication goals.
Security Officer
QLD Health
Gold Coast, QLD
12.2024 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored surveillance cameras and responded to suspicious activity.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided escorts for visitors as needed throughout the facility.
- Guarded restricted areas to prevent unauthorized entry.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Secured personnel and premises by inspecting buildings and patrolling property.
Correctional Officer
Serco
Grafton, NSW
06.2022 - Current
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Therapeutic Youth Worker
CASPA
Lismore, NSW
12.2023 - 01.2024
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Developed positive relationships with clients by providing encouragement and support.
- Maintained records of program services provided to ensure compliance with regulations.
- Ensured safety of all youths while attending programming or events outside the facility.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Collaborated with other professionals to provide comprehensive services to clients.
- Used calm, positive, and encouraging approach with youth.
- Maintained detailed records of youth attendance, participation, and progress.
Business Owner
Brooms Head General Store
Brooms Head, NSW
05.2008 - 04.2020
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept records for production, inventory, income and expenses.
- Kept up-to-date on regulatory changes affecting business operations.
- Set pricing structures according to market analytics and emerging trends.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Education
High School Diploma -
Mullumbimby High School
Mullumbimby11.1998
Skills
- File and record maintenance
- Crisis management
- Excellent problem solver
- Strategic planning and organization
- First aid and CPR certified
- Observation
- Safety
- Training and mentoring
- Workflow management
- Attention to detail
- Risk management
- Team building
- Task delegation
- Staff discipline
- Policy and procedure development
- Safety protocols
- Conflict resolution
- Decision-making
- Priority management
Additional Information
- Crtificate III in Correctional Practice
- Current First Aid & CPR Certificate
- Working With Children Check:WWC2542265E
Education and Training
other
Timeline
After Hours Supervisor
CASPA
12.2024 - Current
Security Officer
QLD Health
12.2024 - Current
Therapeutic Youth Worker
CASPA
12.2023 - 01.2024
Correctional Officer
Serco
06.2022 - Current
Business Owner
Brooms Head General Store
05.2008 - 04.2020
High School Diploma -
Mullumbimby High School
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