Joanne Mills
Banora Point,NSW
Overview
5
5
years of professional experience
Work History
After Hours Team Leader
CASPA
Lismore, NSW
09.2024 - Current
- Supporting After Hours staff in five regions, Australia-wide.
- Managing critical situations.
- Making correct decisions under pressure.
- Supporting staff through critical incidents.
- Updating stakeholders and completing appropriate documentation.
- Ensuring our young people and staff are safe and supported.
- Liaising with emergency services if required.
- Answering calls and problem-solving on a 24-hour roster.
After Hours Supervisor
CASPA
Lismore, NSW
01.2024 - Current
- Supervising staff and young people in our CASPA placements.
- Making sure young people are safe at all times, and if not in an approved location, stakeholders are updated, and appropriate documentation is completed.
- Supporting staff and young people through escalations and incidents.
- Coordinating all events taking place after hours and over weekends.
- Managing foster care family contacts after hours, and over weekends.
- Attending incidents and liaising with the ambulance and police.
- Booking urgent travel.
- Organizing urgent maintenance requests.
- Managing fleet issues.
- Ensures safety and security of young people.
- Demonstrate positive behavior to build supportive relationships with our young people.
- Telephone and computer skills.
- Excellent people skills.
Therapeutic Youth Worker
CASPA
Caffs Harbour, NSW
12.2022 - Current
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Assisted with homework and provided tutoring in subjects as required.
- Used calm, positive, and encouraging approach with youth.
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Offered key emotional support to special needs youth.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Documented child progress, reporting extreme changes in behavior.
- Developed positive relationships with clients by providing encouragement and support.
Correctional Officer
Serco
Grafton, NSW
06.2020 - Current
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Maintained clear and open communications with facility areas to support safe operations.
- Inspected cells and conducted random searches of common areas.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Instructed inmates on work detail and oversaw work-site transportation.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Detected potential threats and quickly defused conflicts.
Education
High School Diploma -
Mullumbimby High School
Mullumbimby NSW11.1990
Skills
- Inmate Supervision
- Excellent Problem Solver
- Security Checks
- Corrections
- Contraband Searching
- File and Record Maintenance
- Ethical Standards of Conduct
- Incident Reporting
- Crisis intervention
- Safety protocols
- Conflict resolution
- Behavior management
- Regulatory compliance
- Effective communication
- Documentation accuracy
- Team collaboration
- Cultural sensitivity
- Time management
- Active listening
- Community outreach
- De-escalation techniques
- Trauma-informed care
- Intervention strategies
- Problem-solving
- Crisis response
- Safety monitoring
- Child Welfare Practices
Timeline
After Hours Team Leader
CASPA
09.2024 - Current
After Hours Supervisor
CASPA
01.2024 - Current
Therapeutic Youth Worker
CASPA
12.2022 - Current
Correctional Officer
Serco
06.2020 - Current
High School Diploma -
Mullumbimby High School
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